The UPS Store

Reviews

• CO

  Clark O'Kelley

  Sep 25, 2026
  1.0
  I arrived to ship a package this Friday morning at 10:10 AM and the store was not open… posted business hours are 9am to 5pm. Not sure what happened here, but very frustrating. No phone number to call either. Hard to think of a more unfortunate way to start a great Friday.
• VZ

  Vivian Zhao

  Aug 31, 2026
  4.0
  I would say this location is better than the Chamblee one some how, at least they got my package shipped right.
• KD

  Kevin Kevin Dwight

  Aug 31, 2026
  1.0
  Terrible customer service from May. I dropped off a package and was waiting inside for a document to print when she told me customers couldn’t “linger around” and basically asked me to leave. I was honestly shocked by how rude and unwelcoming the interaction was. This store has bad reviews for a reason. I definitely wouldn’t recommend this location if you expect the friendly and helpful service you normally get at UPS Stores
• ML

  Maria Leon

  Aug 23, 2026
  1.0
  Just came on a Sunday. It says the store closes at 3pm and it is currently 2:12pm and they are closed. I have come before on a different Sunday at around noon and it was closed as well.
• AL

  Ashley Land

  Aug 15, 2026
  1.0
  I am writing to formally complain about an extremely disappointing and unacceptable customer service experience I had at one of your locations today. I arrived at approximately 4:55 PM with three return packages. The employee informed me that if she did not finish processing my returns by 5:00 PM, she would not be able to complete them because she had to leave at 5:00 PM. One of my packages was very heavy, so I started with the smaller returns first. When we got to my final and largest package, a return label needed to be printed. At that point, the employee told me that it was now 5:00 PM and she would not process the return. I explained that I was already inside the store and had arrived before closing, and I politely asked if she could please complete my final return, especially since the package was heavy. She refused. When I explained again that the package was heavy, her response was that she would help me take it back to my car. She then proceeded to walk me and my daughter outside with the package instead of taking the few additional minutes to finish assisting a customer who had arrived before closing and whose transaction was already in progress. What made this experience especially upsetting was that my daughter witnessed the entire interaction. I understand that employees have scheduled hours and responsibilities outside of work, but there is a professional and respectful way to communicate with customers. I was not asking to begin a transaction long after closing—I was already there, my other returns had been processed, and we were working on the final package when the clock reached 5:00 PM. Ironically, after walking us outside, the employee became locked out of the store and had to seek assistance from the neighboring business to try to get back inside. The time spent taking my package back to my vehicle could have been spent simply completing my return. I am extremely disappointed with the lack of courtesy, professionalism, and customer service I experienced. I have never experienced anything like this while simply trying to make a return. I am requesting that management review this incident and address the customer service expectations at this location. Customers who arrive before closing and are already being assisted should not be made to feel as though they are an inconvenience simply because the clock reaches closing time during their transaction. After this experience, I do not intend to return to this location. I hope UPS takes this complaint seriously and uses it as an opportunity to reinforce respectful and professional customer service with its employees. Thank you for your attention to this matter. I would appreciate a response regarding how this complaint will be addressed. Sincerely, Ashley P.s I also took a picture of the return that was denied since it was 5pm.

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