The UPS Store

Reviews

• ML

  Maria Leon

  Aug 23, 2026
  1.0
  Just came on a Sunday. It says the store closes at 3pm and it is currently 2:12pm and they are closed. I have come before on a different Sunday at around noon and it was closed as well.
• AL

  Ashley Land

  Aug 15, 2026
  1.0
  I am writing to formally complain about an extremely disappointing and unacceptable customer service experience I had at one of your locations today. I arrived at approximately 4:55 PM with three return packages. The employee informed me that if she did not finish processing my returns by 5:00 PM, she would not be able to complete them because she had to leave at 5:00 PM. One of my packages was very heavy, so I started with the smaller returns first. When we got to my final and largest package, a return label needed to be printed. At that point, the employee told me that it was now 5:00 PM and she would not process the return. I explained that I was already inside the store and had arrived before closing, and I politely asked if she could please complete my final return, especially since the package was heavy. She refused. When I explained again that the package was heavy, her response was that she would help me take it back to my car. She then proceeded to walk me and my daughter outside with the package instead of taking the few additional minutes to finish assisting a customer who had arrived before closing and whose transaction was already in progress. What made this experience especially upsetting was that my daughter witnessed the entire interaction. I understand that employees have scheduled hours and responsibilities outside of work, but there is a professional and respectful way to communicate with customers. I was not asking to begin a transaction long after closing—I was already there, my other returns had been processed, and we were working on the final package when the clock reached 5:00 PM. Ironically, after walking us outside, the employee became locked out of the store and had to seek assistance from the neighboring business to try to get back inside. The time spent taking my package back to my vehicle could have been spent simply completing my return. I am extremely disappointed with the lack of courtesy, professionalism, and customer service I experienced. I have never experienced anything like this while simply trying to make a return. I am requesting that management review this incident and address the customer service expectations at this location. Customers who arrive before closing and are already being assisted should not be made to feel as though they are an inconvenience simply because the clock reaches closing time during their transaction. After this experience, I do not intend to return to this location. I hope UPS takes this complaint seriously and uses it as an opportunity to reinforce respectful and professional customer service with its employees. Thank you for your attention to this matter. I would appreciate a response regarding how this complaint will be addressed. Sincerely, Ashley P.s I also took a picture of the return that was denied since it was 5pm.
• DT

  Danny Tu

  Jul 11, 2026
  1.0
  Do not go here. There’s a closer UPS store in Chamblee, which is much more reliable and actually open when they say they will be. I see the “owner” commenting and “apologizing” for their poor management and cannot take full accountability of their lack of leadership. Stop apologizing and do better. Open your office as advertised. This is ridiculous. You guys shouldn’t be open at all as you give UPS a bad reputation.
• RT

  Rodas Teklu

  Jun 25, 2026
  5.0
  Nikki and may did a great job with customer service! Thank you so much.
• CM

  Carolina Montoya

  Jun 24, 2026
  1.0
  I am a regular customer at this UPS location and have been coming here for a long time to drop off packages for my clothing business. I ship frequently through UPS and even have a UPS account, so I visit this store on a very regular basis. Today, I had a very disappointing experience with an employee named Meiy. I arrived carrying an extremely heavy package and placed it on the first counter, which is where I have always dropped off my packages in the past. Despite seeing that I was struggling with the weight of the box, she insisted that I move it to a different counter. I explained that I leave my packages there every day and that this particular box was extremely heavy. Instead of offering any assistance or understanding, she responded that I had to move it, with a very rude and dismissive attitude. As a result, I had to lift and carry the heavy box again myself. What upset me most was not the request itself, but the complete lack of customer service, empathy, and professionalism. I have always had positive experiences at this location, which is why this interaction was so surprising and disappointing. If this is the level of service customers can expect, I will seriously consider taking my business elsewhere. I hope management addresses this issue, as loyal customers deserve to be treated with courtesy and respect.

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