DHL Express Service Point College Park

Reviews

• RH

  Renn Harbin

  May 11, 2026
  1.0
  Just had a really disappointing experience at this location for the first time ever. I usually come later in the evenings, and the night shift employee is always incredibly kind, professional, and accommodating. I’ve shipped at least six packages to Asia through this location over the past several months and have even recommended this store to others because of how efficient and helpful they’ve always been. Today, however, my experience was completely different. I came in with three packages, as I normally do, and the employee immediately told me she needed to open every single item — despite everything already being carefully sealed and packaged. I understood inspecting a few items if necessary, but she proceeded to open everything while repeatedly complaining about having to do it. At one point, she even asked a manager to confirm the policy. The manager briefly looked over and walked away without really addressing the situation, which made the interaction even more uncomfortable and embarrassing. I explained that I’ve shipped multiple packages to Asia from this exact location without any issues and that customs has never required my packages to be opened like this before. She insisted that previous employees “weren’t doing it correctly,” despite the fact that I’ve been shipping here for over a year with no problems. Unfortunately, the unnecessary handling ruined some of the packaging for gifts I was sending to clients. I always complete all customs forms properly and have never had any issues shipping internationally with DHL. I spend $300–$400 every time I ship here, so this experience was extremely disappointing. Customer service and professionalism matter, especially for loyal customers. Sadly, I won’t be returning after this experience.
• HP

  Harish Patel

  May 6, 2026
  5.0
  MeArika was very helpful great smile very professional I was in and out in no time appreciate the promptness thank you
• MP

  Marcus Ponder

  May 4, 2026
  5.0
  Adrian was an outstanding help. He went above and beyond to make my visit as easy and simple as possible. He always assured me that my package was secure and would be delivered on time.
• JC

  Jocelin Chavez

  Apr 22, 2026
  5.0
  I had an amazing experience at DHL in College Park thanks to Mearika! Her customer service was truly outstanding from start to finish. She was professional, patient, and went above and beyond to make sure everything was handled smoothly. You can tell she genuinely cares about helping people and takes pride in her work. It’s rare to come across someone with such a positive attitude and attention to detail. Mearika made what could have been a stressful situation quick and easy. DHL is lucky to have her definitely one of the best customer service experiences I’ve had!
• DT

  Daniel Tharps

  Apr 21, 2026
  5.0
  I had a great experience this morning thanks to Adrian at DHL. I came in early to pick up a package, and he was already prepared, professional, and extremely helpful. He quickly located my package and made the entire process smooth and efficient. What stood out most was his positive attitude and willingness to assist without hesitation, especially so early in the day. It made the experience feel easy and welcoming. Excellent customer service—Adrian truly represents DHL well.

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