The UPS Store

Reviews

• JS

  Jayne Sanders

  Apr 21, 2026
  5.0
  What a nice place all the employees were helpful and pleasant. Very busy place but they had plenty of employees on staff.
• CP

  Christina Price

  Apr 19, 2026
  5.0
  Great location excellent service every time I visit. 👍🏼👍🏼👍🏼
• CC

  Cathy Tull (Cat)

  Apr 17, 2026
  1.0
  Amazon approved return- I took the item per Amazon for return ! It was one of those chairs that you have to let expand for 72 hours and of course I did. There was a problem with the zipper hence getting the approval for a return.! I was greeted with rudeness from the get-go as soon as we walked in the door, cause it was a big item. They told us we had to put these pillows in this inflated heavy item in a box then they realized the box was not gonna work for the other two items which were the pillows. So she wanted us to put them in another box which would mean two dollars per printed Amazon return receipt @ $2.00 per printing = $4.00 plus 2 boxes @ $45.00 x2 = $90.00 @ per box I had free return on that date for item! We had to take our item back and unable to return ! This girl really didn’t care. She didn’t want nothing to do with us and she treated us like dirt. That was on April 10, 2026 in the early afternoon! I will make sure to tell everybody I know how rude she is We told her we have no choice but to take it back and she said I don’t care do whatever you gotta! Frustrated Amazon return person
• IR

  Isachi Rodriguez

  Mar 25, 2026
  1.0
  I have been using UPS at other locations for my Amazon returns for years and I have never had to purchase a box and pay for the label to be printed. I contacted Amazon and was told that UPS should not be charging to print the labels and the merchandise should be accepted in the original package. Very poor customer service I will not be coming back.
• DC

  DeAndrea Camp

  Mar 24, 2026
  1.0
  Horrible experience. I went Saturday to drop off a return. Only to realize that they put the incorrect label on the package and now the package is lost. Anel informed me on Sunday that the package would be scanned after 7pm on Monday evening once it reached Acworth, that never happened. She was also quite rude. I called yesterday and spoke with a man that repeated the same lie. Now, my sons vest is lost and I have no package and now have to figure out how to file a claim. Save yourself alot of money and time and take your package somewhere else to be received. I will never use this store again. They provide false information to get you out of the store and off the phone and they are rude and unprofessional.

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