The UPS Store

Reviews

• TD

  T.A Do

  Jun 29, 2026
  1.0
  I am deeply disappointed by the lack of professionalism and basic customer service at this location. On June 15th, I brought in a factory-sealed, 15 lbs Tesla Charger for a return. Since I needed the label printed, I emailed it to the store, and the clerk handled the printing process behind the counter. Unfortunately, a major oversight occurred: my Tesla label was mistakenly placed on another customer's small 1.02 lbs package. As a direct result of this carrier error, Tesla received the wrong item and denied my $500+ refund. When I returned to the store to request a review of the transaction logs or security cameras to resolve the mix-up, the employee at the counter completely refused to cooperate. Instead of getting a manager or investigating a clear system discrepancy, this staff member laughed and made defamatory insinuations, saying 'You know what you did' and falsely accusing me of dishonesty. I kindly invite the store owner or store manager to look at the security footage and print logs for June 15th at 10:25AM - 10:35Am. Please compare the physical size of the heavy box I handed your employee against the 1.02 lbs recorded on the duplicate receipt. The physical evidence and math speak for themselves.
• KK

  Katie King

  Apr 24, 2026
  5.0
  The staff are nice and helpful. The store is always clean.
• CN

  Crystal N.

  Jun 9, 2025
  5.0
  Great experience at this UPS Store. Bella was helpful, kind and professional. I needed some help with an important document, and she made sure it was done correctly. Will return to this store for all my business needs. Thank you!
• NL

  Natalie Langdon

  Nov 9, 2024
  5.0
  The staff is amazing and helpful at this store. There was a rude customer in front of me and one of the employees (young guy) stepped in to help his female coworker in a very kind and professional manner. I will drive all the way from Woodstock to come to this canton store.
• TW

  Terry Waldrup

  Oct 31, 2023
  5.0
  Friendly, helpful, and efficient!

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