The UPS Store

Reviews

• MV

  Maryssa Valderaz

  1 day ago
  5.0
  I was genuinely surprised to see even a single negative review for this location because it has been the complete opposite of my experience every single time I visit! I frequently use this store for copies and shipping, and the employees have always been incredibly friendly, helpful, and patient. Today, I came in to return several items that required multiple boxes and shipping labels, and I was definitely not as prepared as I should have been. Not once did I get a hint of frustration, annoyance, or impatience. Instead, the employee helping me took the time to walk me through my options and even helped me find the most cost-effective way to ship everything rather than simply taking the easiest route. THAT is customer service! They could have made me feel like I was inconveniencing them, but instead, they made a potentially stressful errand easy and pleasant. I also absolutely loved the sign they used to have on the door reminding people to be kind. It was funny, friendly, and honestly something my management team and I felt in our souls! 😂❤️ I appreciate this team, their kindness, and the care they put into helping their customers. This is my favorite UPS Store for a reason, and I hope they know that their efforts are noticed and appreciated. They have absolutely earned my continued business!
• SS

  Stephanie Leigh Schlund

  6 days ago
  1.0
  I genuinely cannot understand how a business built around customer service can consistently treat its customers so poorly. I rarely leave negative reviews, but after repeated experiences at this UPS Store, I feel compelled to speak up. This location has some of the rudest customer service I have ever experienced, and unfortunately, it appears I am far from alone in that opinion. There is a woman with red hair who I believe may be the manager, and in my experience, she seems to set the tone for the entire store. Over time, I have watched new employees start out friendly and helpful, only to seemingly adopt the same unpleasant attitudes. I have also repeatedly witnessed her directing other employees around while appearing to do very little herself. If she is indeed in a leadership position, I sincerely hope ownership takes a serious look at the example being set. Ironically, there is a sign on the front door that says, “If you can’t be nice, don’t come in.” Honestly I can't believe UPS Corporate even allows that, but perhaps that expectation should start with the employees, because customers certainly aren’t being greeted with the same courtesy the store demands from them. My experience today was particularly unacceptable. When I wasn’t doing something exactly the way this employee wanted, she spoke to me rudely, visibly rolled her eyes, and sighed as though helping me was a tremendous inconvenience. When she finished, she slapped my receipt onto the counter without saying a single word. No "thank you", No acknowledgment. Just complete disrespect. This isn’t an isolated incident. It is a pattern of behavior that has gone on for far too long. In fact, I regularly drive out of my way to avoid this location because I know what kind of treatment to expect. After today’s experience, I shared my frustration on social media. To my absolute shock, nearly 200 people commented, with many sharing similar experiences and saying they also refuse to visit this particular store because of the staff’s attitudes, especially their experiences with the same woman. When that many people in a community are independently describing the same problem, ownership and corporate leadership should be paying attention. This is no longer just one dissatisfied customer. It suggests a serious problem with the customer experience and potentially the leadership and culture of this location. I sincerely hope the franchise owner or corporate office investigates these complaints, speaks with customers and employees, and holds the appropriate people accountable. If the person responsible for setting the tone is also the person repeatedly contributing to these negative experiences, then her suitability for a employment deserves serious reconsideration. Customers should not have to brace themselves for an unpleasant interaction just to drop off a package or complete a simple transaction. Kindness, professionalism, and basic respect are not unreasonable expectations. They are the bare minimum. My recommendation? Save yourself the frustration and drive a little farther to the UPS Store in Monroe. The employees there have consistently been kind, professional, and helpful. The difference in customer service is night and day. I truly hope someone with the authority to make meaningful changes reads this review and takes it seriously. This community deserves better, and so do the customers who continue giving this business their money.
• AW

  Abigail Williams

  Sep 17, 2026
  5.0
  Everyone there is always so friendly! The place is clean and convenient. I always have a quick and easy transaction with them!
• IA

  Isabel Arzuaga

  Aug 22, 2026
  5.0
  I had an outstanding experience at this UPS Store thanks to two exceptional employees, Fatima and Kaycee. I came in needing to return a package without a label or proper packaging, and from the very beginning they went above and beyond to help me. Kaycee assisted me first and gave me helpful advice on how to package my item so it would cost less. When I returned the next day, I met Fatima — what a pleasant young lady. She took her time, didn’t rush me at all, and even researched the correct address online to make sure everything was accurate. She guided me through the entire process, helped me get the best shipping rate, and made sure I left with all the proper receipts. Great customer service is rare these days, but these two young ladies truly stood out. Their kindness, patience, and professionalism deserve to be recognized. UPS is lucky to have them!
• AW

  Austin Watts

  Aug 10, 2026
  5.0
  Great attitude of the team members. And a rapid printing job completed at the last minute always makes me happy I came here and not elsewhere.

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