The UPS Store

Reviews

• DT

  Doni Tamli

  6 days ago
  5.0
  I just re-print new menus for my Restaurant everything was so easy, perfect communication with the people working there was very good, great price and very fast I know I will be back for the next batch of menus thank you !!!
• RL

  Reginald Lewis

  May 5, 2026
  5.0
  Overall great experience very friendly
• BK

  Bhavna Kumar

  Apr 21, 2026
  1.0
  I arrived 5 mins after they closed & when a customer in line opened the door for me to come in a worker there told me I couldn't come in. This is not the level of customer service I expected. 🙄
• KH

  Kendrick Heather

  Mar 30, 2026
  5.0
  I had such an exceptional experience at the The UPS Store Ashford Dunwoody and felt compelled to share. I arrived right at closing time after a very long day of work, needing to get two important packages out for our school. At the very end of what had been a long day for all involved, the Manager and Marie were so kind, courteous, professional, efficient and genuinely wonderful. They welcomed me in without hesitation and went above and beyond to make sure everything was handled with care. That level of service—especially at the close of a long day—speaks volumes. Their warmth, generosity, and commitment to helping others truly stood out. I am incredibly grateful and will absolutely be making this my go-to UPS location from now on. Thank you again for your kindness—it meant more than you know.
• JR

  Jay R.

  Mar 30, 2026
  1.0
  I’ve been using this UPS Store location for about five years, mainly for Amazon returns because it’s convenient and close to me. Overall, the service is usually friendly, quick, and professional. Most of my visits are simple QR code drop-offs, and I always make sure my packages are properly prepared, securely taped and free of old labels. However, there is one elderly employee, I believe her name is Nancy, whose customer service has been consistently rude. I’ve gotten to the point where I dread visits when I see her approaching the counter, hoping I didn’t do anything “wrong” with my package that might trigger a negative interaction. Today, I was returning an item on behalf of my elderly father. The item was already in its original box, which I had simply retaped. She told me the QR code specified “no box/no label” and proceeded to open the package in an aggressive manner, despite my attempt to explain. As she tore into the box, she stated there wasn’t enough room in the delivery truck for unnecessary packaging since everything is going to the same place. The interaction felt uncomfortable, especially given the lack of privacy. After printing the label, she insisted that I take the box back with me, explaining that they have shared dumpsters and no room to dispose of it. I understand that everyone has off days, but my experiences with this employee have been consistently unpleasant. While the store itself is convenient and generally efficient, interactions like these make me consider taking my business elsewhere.

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