FedEx Office Print & Ship Center

Reviews

• MD

  Makayla Denise

  May 6, 2026
  1.0
  I visited this FedEx location today to send an overnight package for work, and the experience was frustrating. I clearly stated that I was shipping documents, but the employee assisting me placed only a single envelope into the shipping package, sealed it, and completed the transaction before I could even hand him the documents and without confirming the contents. He then walked away and went out to his car before ensuring everything was correct. Extremely careless. I had to stop another employee to reopen the package and fix the mistake, which also raised concerns about the accuracy of the shipment weight and cost. While the second employee was helpful, the initial handling of my shipment showed a lack of attention and basic customer service. I understand mistakes happen, but this could have easily been avoided with a simple confirmation. I hope this location improves training and attention to detail so other customers don’t have a similar experience.
• JA

  Jamal Ahmed

  May 2, 2026
  5.0
  Great Place
• TG

  That Guy

  Apr 9, 2026
  1.0
  ANDREW and ASIA — I think it’s important to call this out directly. The level of service I experienced was not just disappointing, it was outright unprofessional. You were disengaged, dismissive, and gave the clear impression that helping customers was an inconvenience rather than your job. At one point, several customers were struggling to use the self-service machines, and instead of stepping in, you remained idle. I was told I could have copies made behind the counter more quickly (for a slightly higher per-page cost), which I agreed to. Then you added an additional $35 same-day service fee based on quantity—without any real explanation or sense of urgency to actually help. All of this while you weren’t actively assisting anyone. That combination—lack of effort, poor communication, and a clear indifference to customer needs—is exactly why this experience fell apart. I ultimately left and handled the job myself at home, which frankly should not have been the better option. Customer service may not be your strong suit. It shows. and, Asia don't hang up on people. being rude - seems to be a team thing.
• TW

  Terrance Williams

  Apr 8, 2026
  5.0
  Great customer service and very courteous.
• DA

  Duane Abdul

  Mar 13, 2026
  5.0
  I see all kind of bad reviews but I've been here recently and I see nothing what is being described about the staff here. Maybe its the people coming here that is rhe problem and not the staff.

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