The UPS Store

Reviews

• BB

  B

  Aug 10, 2026
  1.0
  I have continued to use this location regularly. I have had previous interactions with the same female employee where I felt her attitude toward me was less than welcoming or pleasant, but I have never made an issue of it and continued to patronize the store. However, what happened today crossed a line for me and left me extremely frustrated, disrespected, and honestly disgusted by the way I was treated. I came into the store with a USPS package that needed to be taped closed. I had my shipping label with me, and I understand that because this was a USPS shipment, The UPS Store is not responsible for the package once it is accepted by USPS. I have no issue with that and understood that before entering the store. The employee attempted to place my shipping label into the store’s label sleeve, but it did not fit properly. I then explained that I simply wanted the box taped. She told me that there was a charge to tape the box because it was a USPS package. I asked when this policy had started because I had never encountered this before. What was extremely troubling was the employee’s attitude and demeanor throughout this interaction. She appeared increasingly irritated that I was asking questions. I have been coming to this location frequently, and I have paid for services and supplies here whenever I have been told there is a charge. I have never refused to pay for a service. I simply expect to be able to ask a reasonable question without being treated as though I am an inconvenience. The situation became even more concerning when she taped my package. She handled the box in what I felt was an unnecessarily aggressive and careless manner, including snatching it up and moving it around roughly. The contents of the box are fragile. I was uncomfortable watching the way my package was being handled. Additionally, because the shipping label was a paper label and was not completely secured to the package, I specifically asked whether I could use additional tape to cover and protect the label. My concern was that the label could become damaged or detached during shipment. I understood that UPS was not responsible for the USPS package, which is precisely why I wanted to make sure the label was properly protected before I left the store. Instead of simply allowing me to pay for whatever tape was required, I continued to receive an irritated and dismissive response.I asked her what the problem was because I could not understand why a routine request was being met with such hostility. I also asked the employee for her name because I wanted to properly document the interaction. She refused to provide her name. Instead, she told me that she was the owner. I find this especially concerning because regardless of whether she is the owner, manager, or employee, customers should still be treated with professionalism and respect. I want to be very clear that my complaint is not simply about being charged for tape. If there is a legitimate charge for taping a USPS package, I am willing to pay it. I am extremely disappointed because I have continued to patronize this location despite previous interactions where I felt this same employee’s attitude toward me was unpleasant. Today’s interaction made me feel as though my business was not valued at all.
• PZ

  paul zeuke

  Aug 7, 2026
  5.0
  This has become my got to UPS drop off store even though it is a few miles out of my way. It is always clean. there is never a long wait. (the Barnett Shoals Location Could learn somehting here) and service is always pleasant and with a smile
• KA

  kandra allen

  Jul 25, 2026
  5.0
  I had the best experience here. I needed playing cards made that I designed they were 6 different colors but 3 of each color. With different words on them, it was a lot. Thw first UPS store told me over the phone they only had a few people working and maynot be able to finish the same day. So I called this store and Robert answered and said "I have done them before I can take a look". I got there at 11a.m. and he was there alone. He dealt with other customers while helping me at the same time and finished my cards by 1:15. Robert wasnt sure of how it would turn out but they turned out great. Robert said he was able to finish the cards because of my patience, so if you need any cards made come to this one and please be patient when you go because patience goes a long way especially at a business like this. Thanks again.
• JD

  Jane Doe

  Jul 11, 2026
  1.0
  Had a return from Amazon. The associate selected gift card as the refund method without asking me. Should have known when he threw away the first receipt. And handed me a label back. Not the kind of service I was expecting.
• BL

  Becky Long

  Jul 6, 2026
  5.0
  We use the store several times a week to ship packages and are so glad it is here! They make everything easy for us and are always friendly.

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