FedEx Office Print & Ship Center

Reviews

• KC

  K. C.

  2 days ago
  1.0
  On three separate visits, I was not greeted while customers who entered after me were. The repeated difference in how I was treated made me uncomfortable and raised concerns about possible bias. At minimum, the lack of basic courtesy is unacceptable and needs to be addressed.
• SS

  Stacie

  Aug 19, 2026
  4.0
  Very tidy. Love the self check in package sending. Customer service was a bit slow. (all I bought was a card. 1 person helping customers. 2 other employees but not helping clients.
• LG

  l guthrie

  Aug 10, 2026
  5.0
  Always friendly, informative and helpful.
• KD

  Ksenia Dietman

  Jun 28, 2026
  5.0
  I give 5 starts to this location because this wonderful lady who works by herself in this location helped me to package rug in its original packaging even though customer service gave me wrong information over the phone. I wouldn’t be able to do it by myself and she was super helpful and didn’t give up on me so together we we able to fit it in the box. Customer service told me on the phone that I could wrap the rug in the plastic wrap and it’ll be excepted at FedEx which isn’t true and if the lady wouldn’t help me I would’ve to shlep that rug back to home. Thank you so much ! I forgot to ask her name, but she was amazing
• EI

  Endow'd Intimates

  Jun 21, 2026
  1.0
  This was by far the worst FedEx experience I have ever had in the Atlanta metro area. On June 19, 2026, I visited this location to ship prototype development materials to China using my FedEx Business Account. After preparing my package, I was told that I needed an EEI (Electronic Export Information) number in order to ship. When I questioned this, I explained that my shipment value was well below $2,500 and even looked up the requirements while standing at the counter. The associate consulted the manager, but neither person took the time to verify the information or research the regulations. I was simply told that the package could not be shipped. Because I had another appointment and needed the shipment sent immediately, I left and went directly to DHL. I asked the DHL representative the exact same question, and he immediately confirmed that an EEI filing was not required for a shipment of this value. DHL processed the shipment without issue. As a result of the incorrect information provided by this FedEx location, I lost valuable time, was late for another appointment, and was forced to take my business elsewhere despite having a FedEx Business Account. What was most disappointing was the lack of knowledge, professionalism, and willingness to verify the shipping requirements before turning away a customer. I also observed the manager loudly training employees in front of customers, which created an unprofessional atmosphere. After reviewing this location's online reviews, my experience appears to be consistent with many of the concerns other customers have raised. I have already filed a complaint with FedEx Customer Service and requested corporate follow-up. This location would benefit from additional training on international shipping requirements and customer service. Based on my experience, I cannot recommend this location for shipments or any other services.

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