The UPS Store

Reviews

• HD

  Heather Davis

  1 day ago
  5.0
  My favorite UPS store, Shelly especially is so helpful and knowledgeable. 10/10 excellent service!
• HB

  Holly Brooks

  Jun 30, 2026
  1.0
  I just want to say I’ve used UPS many times and never had any complaints but the lady named Shelly that works at the wildlight location was rude and cost me more money than I planned to spend. First of all, I was returned a phone to T-Mobile and was provided a box from the cell provider. She told me I couldn’t use it because it had T-Mobile on the outside of the box. Secondly I was returning a item to Amazon which said no box or label required however she told me I had to purchasing a bubble bag for almost $2 but failed to tell me she was charging me to print a label. I ended up spending almost $15. I will not be returning to that location until she is gone. It wasn’t even the fact she charged me for every thing it’s her attitude. Very unpleasant. I’m not one to leave reviews but someone needs to know.
• JR

  Judson Reed

  Jun 23, 2026
  5.0
  Great customer service. Fast packing my box and getting it down the road.
• VF

  Vassel FLW Forrester

  May 17, 2026
  5.0
  Staff always treated me with respect and are very professional.
• JA

  Jeremy Alb

  Apr 15, 2026
  1.0
  I’ve had consistently terrible experiences with an employee named Shelly at this UPS location. Every single time I walk in, she immediately criticizes my packaging and claims it’s “not good enough,” then pushes me to buy their overpriced materials instead. At this point, it feels less like policy and more like a blatant sales tactic. Shelly doesn’t try to help—she creates problems out of nothing and turns a simple drop-off into an unnecessary hassle. Her attitude is rude, dismissive, and honestly exhausting to deal with. I’ve shipped plenty of packages without issue elsewhere, so this constant nitpicking is ridiculous. It’s clear she’s more focused on squeezing extra money out of customers than actually providing decent service. Because of her, I avoid this location whenever possible. If management cares at all about customer experience, they seriously need to address this. One employee shouldn’t be enough to make people not want to come back—but here we are.

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