United States Postal Service

Reviews

• SN

  Sharon Nichols

  Jun 9, 2026
  1.0
  They never answered the phone charged me twice for a money order
• BG

  Brittany Griffin

  May 22, 2026
  1.0
  Poor communication and customer service. No one answers the phone. Ordered a key for a new mailbox over 3 weeks ago and no one has reached out. Went in twice and was told someone would be calling me and nothing.
• FF

  FloridaWalks

  May 8, 2026
  1.0
  March 2026. I am posting to address a significant breach of safety protocols and professional standards at this facility. Hoodies, cell phone usage and headphones seem to be normal for workers in the front facing lobby. Employees working the front lobby area working the conveyor belt with boxes and packages are also observed on their cell phones and wearing Beats headphones while on duty. This is not merely a customer service issue; it is a direct violation of established safety and operational mandates: Worker Safety: Per OSHA guidelines and USPS EL-814 (Postal Employee’s Guide to Safety), wearing headphones in an industrial environment with moving machinery—specifically conveyor belts—is a safety hazard that impairs situational awareness. Public Contact Prohibition: Under APWU settlements and national USPS policy, employees are explicitly forbidden from wearing headphones while in view of or in contact with the public. Maintaining a professional environment and adhering to safety regulations is a requirement, not an option. I hope local management addresses these compliance failures immediately to ensure both employee safety and adherence to national labor agreements. USPS and Union regulations: Appearance Standards (ELM 931.26) Employees visible to the public must maintain a professional image. ELM 933.1 lists only specific, USPS-authorized headgear (like official caps). A hair bonnet or hoodie is not authorized. Professional Image: Performing personal tasks on a phone in a front-end area visible to customers violates the requirement for a professional appearance and demeanor in public-facing locations. Public View (APWU Article 26): The union agreement requires employees to represent the "best tradition of service" when in customer sightlines. Non-regulation attire in a lobby is a violation of this standard. Safety Prohibitions (ELM 814.1): Headphones are strictly forbidden when working near moving machinery (the conveyor belt) or when in view of the public. This is a non-negotiable safety rule to ensure employees hear emergency alarms and verbal warnings. Snag Hazards (EL-801): Safety manuals prohibit loose-fitting items, such as hoodie drawstrings or loose headwear, around mechanized equipment like conveyors due to the risk of injury. Union Settlements (M-01150): National agreements only permit personal headsets if the employee is stationary, seated, not in public view, and away from machinery. The use of a cell phone while operating a conveyor belt in a public lobby is a direct violation of several USPS and Safety mandates: Inattentive Operation (EL-801): The Supervisor’s Safety Handbook requires full concentration when working near mechanized equipment. Using a phone while the conveyor is moving is classified as distracted working, which significantly increases the risk of "pinch-point" or "caught-in" injuries. Prohibited Electronics (ELM 814.1): This section forbids the use of personal electronic devices in any way that creates a safety hazard or interferes with the performance of duties. Conscientious Service (ELM 665.13): Employees are required to discharge their duties with focus and efficiency. Engaging with a cell phone while active mail processing is occurring is a failure to meet basic performance standards.
• KB

  Kaye Bee

  May 7, 2026
  1.0
  When paying on the card reader I requested my delivery confirmation receipt emailed, and printed for verification purposes. The employee on the far end closest to the entrance/exit chose to do as she pleased instead of what I requested on the card reader. She then proceeds to cough in my face. Please retrain this employee. In addition, teach her to elbow when coughing, or at least turn away from customers when hacking up a lung.
• DW

  Drew W

  Apr 19, 2026
  3.0
  They are understaffed and underfunded, but the people who work here seem to be doing their best. They're always friendly and although the wait is usually pretty long, they are good at their jobs and move people along as quickly as they can. To be fair, many of the folks who show up to the post office have no idea what they're doing, which has to be frustrating for the staff. They take it in stride though

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