The UPS Store

Reviews

• CL

  Chelsea Lefevre

  1 day ago
  1.0
  This review is about the UPS in general. I recently purchased an item for myself and it was sent via UPS. The package was sent to my address but unfortunately I wasn't present for a signature. No matter, because UPS suggested an access point to pick up my package. When I went my local UPS for the pick up, I was told it was not there and it would be there the next day. Went there the next day and same thing. rightfully so, I became more frustrated and contacted the UPS Customer Care to locate my package just for them to tell me "they incorrectly sorted the package and would be returned to sender" and they told me I would have to contact my sender. My package was fine upon the attempted delivery so why now is it "incorrectly sorted" and why do I have to contact? To me I feel like my package was tampered with and compromised and the UPS Customer Care Representatives were no help in the matter. It's unbelievable the amount of excuses that were given to me and the incompetence to simply deliver my package to the local UPS. Had that been done there would've been no issue.
• RM

  Robert McAleney

  4 days ago
  5.0
  Hida was very knowledgeable and was able to get our package delivered this is the second time she has been the go to person to help. I always go there because of her.
• WB

  Winnifred Burton

  May 13, 2026
  5.0
  Customer service was great and the cost is more competitive than I thought.
• DD

  Dianna

  May 3, 2026
  5.0
  I walked into the store yesterday Saturday May 2nd with a garage bag full of returns that needed to go back to Amazon. Kyan was extremely patient & kind. He made this procees so smooth. His customer service is top tier! I have never had any issues with anyone at this location they all seem to be helpful. I just wanted to give Kyan a special thank you for making what could have been a stressful moment easy breezy. Thank you again Kyan keep up the good work!!!
• H1

  hellova1 1

  Apr 25, 2026
  5.0
  I’ve always found the service to be courteous and helpful. The lines are usually not long or move very quickly. The staff has always been helpful to this senior who sometimes struggles with modern technology. 🤣 On this visit, I had to print some copies from hard copies and from files on my phone. I can use a printer but was clueless on how to print from my phone. Maurice cheerfully helped me gather all the files from my phone and walked me through how to email them to the UPS Store. While we waited for the communication to complete Maurice brought me a chair to sit on and continued to help other customers. When the pages began to print he brought the first page for my pre-approval. Once they completed he brought them to me and we completed our business. I never could have gotten that done so quickly on my own. It’s been my experience, at this particular UPS store, that their training includes the importance of the customer!

Frequently Asked Questions About The UPS Store