Primo Brands Delivery

Reviews

• SB

  Shauney Brown

  Jul 7, 2026
  1.0
  If I could give 0 stars I would. They are the worst company we have ever dealt with. Horrible customer service because no one has any info on their computer. They have messed up our delivery now 5x this year. This last time was told delivery would be a week late then called bc they missed the delivery and they said it would be the next Monday now. They continue miss delivery dates , leave the wrong number of bottles. Gave us fish tank smelling water a few times and bottles that have been cracked and leaking. Looking for a diff company and do not recommend them. Unsatisfied and frustrated. Thumbs down
• DF

  Debbie Fagundes

  Jan 12, 2023
  5.0
  Hazel is the BEST!
• GD

  gtr denisrr1

  Jan 5, 2023
  3.0
  not every day is the same! some win others lose .two and a half hours for unloading and still counting
• RS

  ronda sheppard

  May 23, 2022
  1.0
  7/22/26 update to my previous review - this company is still not worth it. I reported a problem with a cooler and was told it would be a week before the unit could be replaced. I indicated that was not acceptable for the office to be without water for that period of time and I was advised by Nette that our unit would be replaced on 7/20/26. Our unit is still not working and you have not been out to replace it. I have called and was left on hold for over 37 minutes. This is an excellent example of your poor customer service. It gets 1 star because I have to choose one in order to leave a review. I have been using this company for over 6 years. I do not know what has happened but they exhibit the worst customer service. I have had them at our business now 3 times in the last 2 1/2 weeks and still have not correctly fixed their issues. Poor customer service on the phone with poor technicians coming in to the office. Actively looking for a replacement service and will not recommend this company to anyone.