The UPS Store

Reviews

• RW

  Ronald Woolf

  3 days ago
  5.0
  I am 80 years old and unloading 4-1/2 ft box weighing 60 # from the car to take in the UPS store on Honore and University. By the time I got the box out of the car we were assisted by the staff. We were returning around 20 different items to Amazon. Everyone working there gave us all the assistance, courtesy, and patience you could ever hope for. This wasn’t our first visit there. After several visits in the last couple of months, the same service has been given. If you want a great experience and 5 star service, go here.
• SV

  Savannah Vaughan

  6 days ago
  5.0
  I just had such an amazing experience at this UPS location! Everyone there was so unbelievably kind, to be specific Ciara, Becca, Auziria and Craig! The whole team was smiling and it made my day! Such a great team!! Will come back to this location even though it’s farther from me because of them! Thanks guys!!
• KL

  kriscia landaverde

  6 days ago
  5.0
  The staff is great and it’s an easy in and out. Ciara helped me out and she is amazing! Great personality and very helpful. Wish this was the UPs near me.
• VN

  Victoria Nelson

  Sep 24, 2026
  5.0
  First time visiting this UPS Store, and it definitely won’t be my last! Joe and Ciara provided exceptional customer service and genuinely cared about making sure I had a great experience. If I could give 10 stars, I would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
• AT

  Andrew T

  Sep 22, 2026
  1.0
  A frequently used UPS franchise store moniker stated, 'Your Satisfaction Is Our Priority'… obviously NOT SO! I lost $2000+ my time. I went to the University Park UPS Store to have a package sent to Chicago. Once inspected by an employee it was determined that my product needed to be re-packed. When we accompanied an employee into the back room, it was determined that my original hard-sided luggage would have to be reused as they did not have a proper sized box to use. We assisted in removing my old packaging material and helped wrap my computer in bubble wrap. When asked, the employee said that ‘this should be good enough’. My Business Partner was actually on a video conference with us at the time, witnessing\hearing the comments and visual activity. While my product was being repackaged, we witnessed a second employee dispose of the original packaging. When the package arrived at it’s finally destination damaged, I immediately filed a claim and was denied once the claim was investigated by their insurance company. They said that UPS packing standards had not been met despite my insisting employee involvement which the store did not charge me for. Correct me if I am wrong, but If they don’t charge me for work they complete, that’s on them, not me! I was told to take a claim up with the store! On 7/3/26 I did just that. Once I explained the situation, the University Park store owner Joe Clarke berated me and swore at me on the phone (an employee did the same on a subsequent call). He called me and my (2) witness' liars and swore at me (including the ‘F’ Word) as I had stated to the insurance company that the store had assisted in re-packaging and shipping. Joe Clarke said that he reviewed camera footage from 4 security cameras which showed no such assistance. When asked to share the footage to prove that they did not help, Joe Clarke hung up on me. Had he shared footage and proven me wrong, I would have accepted that. My loss stands at $2000+ hours of my time. I had even bought supplemental insurance not trusting UPS. After reading many of his store’s reviews, I see that this is a repetitive pattern which includes rude employees and poor service. DO NOT WORK WITH THIS LOCATION! THERE IS A GOOD LOCATION LIKE BRADENTON ON 70 & LAKEWOOD RANCH BLVD.

Frequently Asked Questions About The UPS Store