United States Postal Service

Reviews

• RW

  reilly weicht

  Jun 24, 2026
  1.0
  They lost my wedding ring. The courier claims that the package was scanned twice and delivered to my address. Now mind you, we live at an apartment where I understand things can get delivered to the wrong mailbox. However, after meeting with a different courier at our mailboxes, every individual box was opened up and my ring was nowhere to be found.(every mail box also has an internal sticker showing which unit it belongs too as well, so it is VERY DIFFICULT to deliver to the wrong slot.) It has been five days now, my ring is still missing and the office will not answer my phone calls. I was promised a manager would get involved but to no avail. I get married in a month and am now scrambling to find a new wedding band because of this. Really not cool.
• JP

  Josh Phillips

  May 29, 2026
  1.0
  Long very irritated review here. Why can’t we give 0 stars? Supervisors literally lie and are worthless. Just confirmed with lady delivering mail today. Package was supposedly delivered 5/26, didn’t get it. Nobody picks up the phone here. 5/28 I drove down and spent probably 1hr of my time. I was told by supervisor Ryan that he would have that days currier check all the mailboxes to see if it was placed in the wrong box and call me by 1pm to update me. Never got a call. Drove back down again this morning 5/29. Ryan’s off work today and spoke with supervisor Clinton after waiting 45 minutes. My information, address, and tracking number were still sitting on the counter from yesterday clearly visible from the glass where I was standing so clearly nobody came back to it (thanks for leaving my info out for anyone to see also). So supervisor Clinton tells me again that he will have today’s currier open all the boxes and look to see if it was placed in another mailbox as well. I explained to both Ryan and Clinton that this is an $800 item that has a 3 month lead time to make and is needed this weekend that filing a claim is not an option we must find it. So I come back home to my complex and check with front office again to see if it’s turned up anywhere there and one of the managers offers to go look in the boxes around mine. My package was in the box underneath of mine. I shortly after see the mail truck parked out front and to be helpful I go down to inform the currier we found the package it was misplaced in a box below mine so she doesn’t waste her time searching. To my surprise, she has no idea what im talking about. Clinton never notified her of the issue to check. Clearly Ryan never notified yesterdays currier to check either or it would have been discovered. After informing how important, expensive, and time sensitive this package was, neither Ryan or Clinton could be bothered to simply ask curriers to look for me after flat out lying to my face saying that’s what they would do. This isn’t even just bad customer service, you clearly do not care for customer concerns and are willing to lie to peoples face just to move them along and have zero intent of truly trying to be helpful. How either of you have jobs supervising is beyond my understanding. Zero star review for the zero percent effort you actually put into doing your job and doing what you promised to a customer. Ridiculous. Thankful your currier today was an honest person. Just do your job and care about helping people if you’re going to work in any form of customer service, good lord. Worthless.
• MA

  M A

  May 23, 2026
  1.0
  I was advised to speak with a supervisor regarding the ongoing issues I’ve had with the Peninsula Post Office on Church Ave. I was told to ask for Mike, but he was unavailable, so I spoke with Dawn Nelson instead. I explained that my mail began going missing after I reported a rude employee at this location. In April, while I was out of town, mail from a sender I’ve never had issues with was returned to sender. Then on May 8, a package marked “delivered to PO Box” never appeared. These problems occurred weeks before I ultimately cancelled my PO Box due to unreliable service. Dawn assured me she would personally visit the Church Ave office, speak with the Level 7 employee and Station Supervisor, Broden Clark, and follow up with me by phone or email. It has now been a week, and I have received no update. At this point, it feels like no one is taking responsibility for missing mail, returned mail, or the lack of follow‑through. I never had issues with delivery until I reported the clerk’s behavior, and the timing is hard to ignore. Dawn was apologetic in person, but the promised follow‑up never happened. This experience reflects why the Peninsula Post Office on Church Ave has such poor customer service. Employees are rude, accountability is lacking, and management does not follow through. I should not have to cancel my PO Box out of concern that my mail will be “lost” or returned instead of delivered. UPDATE: I went back to Interbay to speak with Dawn Nelson to find out why I hadn’t heard from her. It turns out she no longer works there.
• CK

  Coleman Knox

  May 22, 2026
  5.0
  Very good post office within the community
• LC

  Lucia De Cardenas

  Apr 29, 2026
  5.0
  Tienen un servicio excelente,rapidez,responsabilidad en el trabajo que realizan y muy buena atención al cliente.

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