The UPS Store

Reviews

• JQ

  Jamarie Quesada

  Sep 21, 2026
  1.0
  Absolutely horrible customer service and one of the worst experiences I have ever had at a UPS Store. I came into this location on September 21, 2026, around 6:50 PM to ship a package. I come to this store multiple times a week and have always had positive experiences with the other employees, who have consistently been helpful and accommodating. Unfortunately, my experience with the older man working that evening was completely different. Without giving me any explanation beforehand, this man canceled my shipment, ripped the shipping label off my package, and refused to allow me to ship it. I immediately asked him why he was canceling my shipment and why he had removed the label. He would not give me an actual reason. I repeatedly asked what the issue was with the shipment, and he continued refusing to explain himself. He told me he did not know why he was canceling it and essentially acted as though he did not need to provide me with a reason because he had the authority to do it. There was no explanation of a store policy, no explanation of an issue with my package, and no attempt to tell me what I could do differently in order to complete the shipment. He simply canceled it, ripped off the label, refused me service, and then refused to explain why. Because of the way he was handling the situation, I then asked for his name and asked to speak with a manager. That was when he claimed that he was the manager. I continued asking for his name so I could properly document who I was speaking with and report what had happened. He repeatedly refused to give me his name and ignored my questions. Eventually, he told me, “You can just call me Joe,” which clearly did not seem to be his actual name. I then asked who I could contact above him or who I could speak with to report his behavior. He claimed there was nobody else I could speak to and nobody I could report him to. He continued to be extremely rude, dismissive, and unwilling to answer basic questions about what he had just done. That is what made this entire interaction so unacceptable. If there had been a legitimate issue with my shipment, I would have been more than willing to listen, correct it, or follow whatever policy was required. Instead, he canceled the shipment first, ripped off my label, denied me service, and then refused to tell me why. For someone claiming to be the manager of a customer-facing business, the lack of professionalism, accountability, communication, and basic respect was unbelievable. A manager should be able to explain why a customer’s shipment is being canceled, properly identify themselves when a customer is trying to file a complaint, and provide information about how an issue can be escalated. I am a regular customer at this location and want to make it very clear that this review is specifically about my interaction with this individual. The other employees I have dealt with have always been kind, professional, accommodating, and helpful. I have never experienced anything like this at this location before. UPS and the owner of this location seriously need to investigate what happened on September 21, 2026, around 6:50 PM and determine who was working and claiming to be the manager. There should be records of the shipment being canceled, and hopefully surveillance footage showing the interaction. Customers should not have their shipments canceled, their shipping labels ripped off, be denied service without an explanation, and then have the person responsible refuse to identify himself or provide any way to report what happened.
• MN

  Matt Nauman

  Sep 12, 2026
  1.0
  No hello, no smiles. Just a gruff old man with zero personality to take your package and say good day. It seems to be an inconvenience to provide service to anyone. There are several other UPS Store locations that are far more accommodating and friendly.
• FP

  Fr. Melvin Paul

  Aug 26, 2026
  5.0
  Wonderful service, I really enjoy working with the staff here. They are always open to help when needed and explore different options. Most importantly they are flexible, which is so important when managing large orders. Thank you for always going above and beyond!
• TJ

  Tamil Selvam Jeyaraj

  Aug 24, 2026
  5.0
  An awesome UPS store in Carrollwood area with fast service, a clean location, and a helpful staff.
• RR

  RS

  Aug 21, 2026
  3.0
  I don't like leaving negative reviews, but this one is bothering me. Notary service seekers should know that if you need notary services here, be prepared for extra hurdles. The notary at this location consistently misunderstands the basic legal role of a notary public, which is simply to verify identity and witness a signature, not to audit or evaluate the document itself. On one occasion, I was told a document had to be fully translated before it could be notarized, even though the notary is only authenticating the identity of the person signing. On another visit, the notary refused to notarize a Power of Attorney unless I produced an underlying death certificate, something a recipient bank will eventually need, but that a notary has zero legal cause to demand. Are we all driving around town with our deceased loved ones most sacred files? Unless you want to bring an entire accordion folder of personal backup records just to get a standard signature witnessed, save yourself the gas and take your notary business elsewhere. Only reason for the 3 stars is for their shipping services which have never disappointed.

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