The UPS Store

Reviews

• JK

  Jack Kane

  2 days ago
  5.0
  Naudia was extremely efficient and helpful! Fantastic store!
• SR

  Sarah Raines

  2 days ago
  5.0
  Great customer service by the gentleman today
• JM

  jewell Mitchell

  Jun 12, 2026
  1.0
  I went in store on 6/10 told them to put fragile on the box, when my daughter received it the mail item was missing
• DS

  Deliver Studios

  Jun 9, 2026
  5.0
  Outstanding experience, Matt and Devin Were Fantastic. I recently went to drop off a box for shipping, and Matt and Devin made the entire process smooth, fast, and stress free. From the moment I walked in, they were incredibly helpful and professional. Matt greeted me right away, answered all my questions about shipping options, and helped me choose the best service for my needs. He double checked the packaging, printed the label quickly, and made sure everything was scanned and ready to go without any delays. Devin was equally great, super friendly, efficient at the counter, and clearly knowledgeable. He took care of the final details and even gave me a couple of useful tips for future shipments. Both of them were patient and went the extra mile to ensure my box was handled properly. The whole drop off took just a few minutes, my package was processed immediately, and I received tracking confirmation right away. In a time when customer service can sometimes feel rushed, Matt and Devin made me feel genuinely valued. Thank you Matt and Devin! You two are the reason I’ll keep coming back to this UPS. Keep up the excellent work! 🙌 Highly recommend this location and these guys specifically.
• BR

  Brandon Raiden

  Jun 3, 2026
  5.0
  I had an outstanding experience at UPS on N Dale Mabry Hwy thanks to Rafael and Matthew. They both went above and beyond to help me this evening and made sure I was completely taken care of from start to finish. What stood out most was their patience, professionalism, and genuine willingness to help. They took the time to answer my questions, get everything situated correctly, and made sure I left feeling confident that everything was taken care of. In a world where customer service can sometimes feel rushed, Rafael and Matthew made me feel like a valued customer. What really reinforced my impression was hearing another customer compliment them while I was there for the same reasons…their kindness, sincerity, and excellent service. It was clear that the level of care they showed me wasn't a one-time thing; it's simply how they treat people. Their positive attitudes and dedication to helping others did not go unnoticed. UPS is fortunate to have employees like Rafael and Matthew representing the company. Thank you both for turning what could have been a stressful errand into such a positive experience.

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