DHL Express Service Point

Reviews

• FG

  Federico Gonzales

  5 days ago
  5.0
  Evan is very attentive and explains everything clearly, making all the information easy to understand. You can tell that he genuinely puts effort into his work and cares about providing good service. I would definitely come back to this DHL location for information or to ship a package. It’s really appreciated when someone is so dedicated to their work.
• DA

  Danna Alvarado

  5 days ago
  5.0
  Hubo una barrera del idioma, pero Evan pudo resolverla rápidamente. Fue de mucha ayuda y muy atento durante todo el proceso. Además, puede comunicarse en español, aunque no es su primer idioma, lo cual hizo que la experiencia fuera mucho más fácil. Definitivamente volvería a pedirle ayuda.
• MD

  Markos Dalis

  Sep 28, 2026
  5.0
  Very prompt professional service .Answered all my questions questions , and guided me through the process of the international shipping. Thank you
• EL

  Eric Lehmann

  Sep 26, 2026
  5.0
  I sent a package from Tampa to my daughter who is working in Singapore. Paulo was very informative and helpful. My daughter received the package quickly and without any issues. DHL is excellent and reliable. A bit expensive, but in this case worth it.
• AK

  Akhtar Khan

  Sep 3, 2026
  1.0
  DHL has demonstrated a consistent pattern of failed delivery attempts, disregard for customer time, and unprofessional conduct across multiple shipments. Summary of the Issue Over the past four months, I have had three separate high‑value packages shipped from Japan through DHL. Each shipment required my signature, so I stayed home for hours awaiting delivery. Despite this, every single time—always around 5 PM—I received a notification stating that delivery could not be completed because the gate code was not provided. This explanation is simply not true. Documented Pattern of Non‑Delivery • DHL already had my gate code on file. • The driver did not press the call button at the gate. • The driver did not check the shipment information, where the gate code was clearly listed. • No genuine delivery attempt was made. • Customer service confirmed they had the gate code but stated the driver “cannot come back” even if they left only minutes earlier. This is not an isolated mistake—it is a repeated failure that occurred three times in four months, always at the same time of day, and always with the same excuse. Impact on Customer Time and Trust I waited at home for six hours each time because these were expensive items requiring a signature. DHL’s refusal to make an actual delivery attempt, combined with their unwillingness to correct the issue the same day, shows a complete lack of respect for customers’ time and responsibilities. Professionalism Concerns The behavior reflects: • Unreliable delivery practices • Poor driver accountability • Inadequate customer service response There appear to be no consequences for drivers who repeatedly avoid completing required deliveries, and customer service offers no meaningful remedy. Conclusion Based on repeated failures, misleading delivery status updates, and a clear pattern of non‑attempted deliveries, I will no longer order from any company that uses DHL as its shipper. Their service has proven consistently unreliable, unprofessional, and dismissive of customer.