The UPS Store

Reviews

• RB

  Roberto Basile

  May 13, 2026
  5.0
  Excellent service and staff. They keep the line going as quickly as they can.
• MR

  mary ann reese

  May 5, 2026
  2.0
  When I got to store the line was long. So o decided to scan myself but the young man a head was having problems with machine. So I stood there until a worker came to fix it. Mean while the other line got longer. She did his and then ignored me and started to pull people from the line. After her third person she told me I had to get at end of line to wait my turn. This was uncalled for. People should have been told there was only one line. This place should check their workers attitude. This lady at machine is the worst.
• SC

  Styleme.s cato

  Apr 30, 2026
  1.0
  **Review for UPS in sun city center fl ]:** I visited the store this morning to return some packages, and unfortunately, my experience was quite negative. Lynda, who assisted me, was aggressive ,loud , embarrassing and rude from the moment I walked in. It felt as though she was singling me out, as she remained calm and respectful with other customers. During our interaction, she rushed me, interrupted frequently, and seemed to belittle me in front of others. This made me uncomfortable enough that I chose to leave without completing my return. I hope management addresses this behavior, as it detracts from what should be a positive customer experience.
• BB

  Bonny

  Apr 28, 2026
  5.0
  Fast, friendly, educationally good service. Jon does a great job and helps the other employees as well.
• TT

  teaveex3

  Apr 8, 2026
  5.0
  I use this store a lot for returns and other care packages I send occasionally. Staff is always calm and collected during their busy hours. Helpful and polite even when they have dozens of customers probably in a hurry not being the kindest to staff. Lately I’ve seen Heidi a couple times who’s always nice and today on 4.8.26 I came in to a line of about 5-6 people, the return kiosk “jammed” (it was just out of paper to bring labels) and Heidi not only provided efficient service to customers (along with the other two gentlemen working), but her positive attitude seemed to ensure that every customer left with a smile on their face. She engaged with customers, made jokes to lighten the mood, all while providing such terrific service. She absolutely went above and beyond to make what some might feel like a frustrating experience (waiting to get an errand done), a happy and enjoyable one! Thank you Heidi for being a ray of sunshine!

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