The UPS Store

Reviews

• DG

  Danielle Gambrel

  Sep 25, 2026
  5.0
  Absolutely amazing customer service! The people here are always so personable, kind, and incredibly helpful. Whether I need a package shipped, a notary, banners, mailers, or something I’m not even quite sure how to do, they are always willing to help and make sure everything is handled right. What really stands out is how welcoming they are. Whether you’re a first-time customer or someone who has been coming in for years, they make you feel like a valued customer every single time. They are knowledgeable, dependable, and always seem to be on top of everything. It’s hard to find this level of genuine customer service these days. They truly go above and beyond, and I’m grateful to have such a great UPS Store to count on. Highly recommend them!
• LR

  Lynn Richman

  Sep 24, 2026
  5.0
  This is a great place to go to for your packing and shipping needs. I highly recommend the store. They are friendly, knowledgeable and every time I go, it’s always a great experience
• DM

  Donna Mitchell

  Sep 24, 2026
  5.0
  This is my new favorite UPS store. The staff is genuinely friendly and helpful. I will by-pass other stores to do business here in the future.
• SM

  Shan McQuown

  Sep 24, 2026
  5.0
  The best staff out of ANY store. This is the only UPS you can pop in and out of with a positive experience.
• RG

  Robert G.

  Sep 10, 2026
  1.0
  ⭐ 1 STAR — Extremely Unprofessional Experience With the Notary I have been a customer of this UPS Store for approximately four years, but my experience with the notary, Jorden, on September 9 was by far one of the most unpleasant and unprofessional customer-service experiences I have had at this location. My wife and I came in to have several documents notarized. During the process, I noticed that Jorden appeared unsure about where the notary information belonged on one of the forms. I am also a notary, and knowing that some forms can be confusing, I simply pointed out where I believed the information went. I was trying to be helpful—nothing more. Jorden immediately responded in a condescending manner, saying words to the effect of, “It’s amazing how people like to tell me how to do my job.” I was honestly taken aback. My wife noticed his attitude as well. Rather than argue, I immediately apologized and explained that I was not trying to tell him how to do his job and was only trying to help because I understand that not every form is straightforward. Unfortunately, that did not end it. Jorden continued arguing with me and displaying an unnecessarily rude and confrontational attitude. At one point, I actually had to ask him if he was going to keep continuing. His demeanor made both my wife and me extremely uncomfortable. Despite his behavior, I thanked him when we were finished and apologized once again. I received no courtesy in return. The difference in customer service the following day could not have been greater. On September 10, I returned with another document and was assisted by Destiny, who was friendly, helpful, courteous, and completely professional. She demonstrated exactly how a customer should be treated. Because of what happened the previous day, I called the store on September 10 and asked to speak with the owner. I was initially told that the owner was helping a customer. I provided my name and telephone number and was told she would get back to me when she was finished. After approximately an hour without a return call, I called again. Eventually, a gentleman came on the phone whose voice I recognized as Jorden's. I again simply asked to speak with the owner. This time I was told that the owner was on vacation and would not be back for two or three weeks. That was confusing given what I had been told earlier when I first called. Rather than continue going back and forth, I decided to document my experience publicly. Customer service matters. A customer should be able to politely ask a question or offer information without being met with sarcasm, hostility, or an argumentative attitude—especially when the customer immediately apologizes for any misunderstanding. I have patronized this location for four years, which makes this experience particularly disappointing. Destiny deserves recognition for the professional way she treated us. Unfortunately, my experience with Jorden was the complete opposite. Management should seriously address how customers are spoken to and treated. There was absolutely no reason for a routine notarization to become such an uncomfortable and unnecessarily confrontational experience. One star based on my experience with Jorden and the way my attempt to speak with management afterward was handled.

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