The UPS Store

Reviews

• HL

  Heather Loui

  4 days ago
  1.0
  Terrible service. This location has been closed for days for “remodeling” however the place still looks the same…a mess. Rude customer service and hours are inaccurate. Do everything in your power to not to there!!!
• AA

  Arnie Anio

  Jul 29, 2026
  1.0
  Do not use this store. Zero stars if possible!! I have spent hundreds of dollars in that store for different services and they still wanted to charge me $2.13 for A PIECE OF TAPE! Shitty customer service, will never use again. Take your business elsewhere.
• KB

  Kimberly Bennett

  Jul 23, 2026
  5.0
  I had to return a package. The gentleman at the counter was very helpful and sociable. He printed my label and took the box. No problem, quick and easy. I would suggest this store to someone if they needed to ship a package.
• LA

  Little Miracles & Blessings2022 One Step Ahead

  Jul 22, 2026
  1.0
  The worst experiences in years at this place. The line could have been wrapped around the building for all the supervisors could care, but customers worked with each other forming a line that Zigzag through the store. There was this one worker, lord bless his heart & soul, he was left to do everything by himself. He had to take care of the customers while greeting each one as they walked in, he had answer the phone, having to put the caller on hold as he had to multitask. Myself & two children walked in the store, he kept that line moving as he greeted every customer that walked in the door, while the supervisor moved around the store in a very slow manner with not one care in the world. when she did decide to jump in & help the poor guy with customers, she helped one lady & after she was done she walked clean off on the lady & went to the restroom not saying a word. As the line got longer she finally came out the restroom washed her hands taken her slow sweet time drying off her hands as many customers walked in & walked right back out the door because the line was just ridiculous. Once it was my turn, the poor guy greeted us again & apologize for the long wait. I explained I need to print out a copy of my son live scan, poor guy responded saying no problem but there is a $2.13 printing fee. My son said no problem & paid the $2.13 fee with his phone by using tap, after we paid we stood to the side to wait on the supervisor to finish with the next customer she finally started on, she then called my son over to do his fingerprints my son whole attitude had changed for the worse & I was so confused on what went wrong, after supervisor took my son picture & fingerprints she needed his social security number. That supervisor made my son feel some type of way because he didn’t know his social by heart. As I pulled his social up to hand my son my phone she yelled at me very rude & loud, yelling you can’t come back here, then look at my son & told him he can walk over & get my phone, as my son walked over to get my phone he started shaking his head. After they was done with everything she hit us with $75 fee that she never explained. I asked did something change what made it $75 In 2022 I only paid $50 supervisor said in a very nasty tone, this has always been the set price, nothing has changed I responded no it had to, I promise you, I didn’t pay that much. Why didn’t you explain like the guy over here ? He explained the fees before he printed out anything ? You didn’t say anything to us, you just started working on him, my son tried to pay by using tap on his phone again & was told she couldn’t accept that type of payment, my son said that’s crazy I just used tap to pay for my live scan to be printed out supervisor stood there & said she couldn’t do it. My daughter looked & said that’s crazy & handed the supervisor a $100. Supervisor gave my daughter her change & we left. As We walked to the car something wasn’t sitting right with me so I called & asked if I can bring my old paperwork in to show I didn’t pay that much. Over the phone I was told it wouldn’t matter because I’m not getting a refund back, I explained it’s two service fees on here that we already paid for supervisor said no you didn’t. I hung up went home grabbed my forms & called again to ask if I could please bring my paperwork back to her to make sure I’m not paying for the same service twice I was told no. I then asked to a supervisor & was told she is the supervisor, I responded oh wow are you serious you are a supervisor acting the way you act in that store ?
• WM

  William May

  Jul 1, 2026
  5.0
  This store has always been pretty easy to work with, recently I had an issue with UPS and the staff went above & beyond to help make sure I was able to track down my package.

Frequently Asked Questions About The UPS Store