The UPS Store

Reviews

• MC

  Maurice Carter

  May 13, 2026
  5.0
  Associate was effective, efficient, and on time. Fantastic job!
• TB

  Tim Bailey-Jones

  May 6, 2026
  1.0
  NEVER AGAIN! Ordered two-day delivery to another state for $73. The package goes AWOL for 5 days, then shows up on tracking site with expected delivery SEVEN days later Tried to get it redelivered to home address (because the person I sent it to returned home already). This store told me to call UPS customer service for "intercept" service. Customer service told me to go back to store. Corporate finally called back after Facebook escalation, same answer "go to store". Website doesn't allow "Change Delivery" option either, probably because I'm not a corporate customer. Two store visits later (total of 3), two hours on the phone to UPS, and a FB chat to @UPS later, there are still no apologies, no refund, no package, NO ACCOUNTABILITY!
• JK

  J'Rico King

  May 5, 2026
  2.0
  I visit this store occasionally, but my experience today highlighted a noticeable gap in customer service. During my visit, I was left waiting at the counter while staff prioritized tasks that could have reasonably been handled during slower periods, rather than assisting customers who were ready to check out. Additionally, the handling of Amazon returns contributed to delays, particularly when customers were not fully prepared with the necessary barcodes. Situations like these could be managed more efficiently to ensure that paying customers are not kept waiting unnecessarily. I understand that staff often have multiple responsibilities, but better prioritization and attention to customers present in the store would significantly improve the overall experience. Finally, I greeted the clerk and no greet back just "whats your phone number?" I said thank you after I had paid and he said "mmmhmmm!". Staff can definitely benefit from a Customer Service training class or 2. That's all.
• AC

  Arlin Josefina Emcarnacion Campusano

  May 2, 2026
  1.0
  I was trying to ship my sister's phone, which she had left behind while on vacation. They sent the phone back to me without any explanation and charged me $167; now I have to wait for the store manager to refund my money—something the employee told me they would contact me about today.
• KG

  Kim Galley

  Apr 25, 2026
  1.0
  My bad experience started when the short man opened the door and provoked me by telling me the store was clearly closed, and that I was bothering him but since I was there he would take my return. It rapidly went downhill from there. He stressed me out so bad that I couldn’t locate my QR code so he told me to leave. BTW there’s a sign next to the door saying OPEN, and both Brandon & Valrico stores have their hours posted on the door. It was worth the drive to Valrico to complete the return.

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