The UPS Store

Reviews

• GM

  George Menihtas

  2 days ago
  2.0
  This is my local UPS I use for Amazon returns. Unfortunately, they seem to have different rules than every other UPS store regarding Amazon returns. For one: if I bring an Amazon return in its original packaging which is a sealed box, they’ll tell me I need to have it in another box. I verified with my return instructions and with UPS customer service this is not true in the specific case I just described. Not sure if this is an attempt to upsell, or a misinterpretation of the instructions on their part, but either way UPS is supposed to be a convenient way to return Amazon packages, not an expensive way. Second: I’ll have two of the same packages I ordered at the same time I’m returning (for example two orders of pens). Amazon gives me ONE QR code to give to UPS to scan. At this UPS store they insisted I needed two QR codes for one return. This in fact, is not true, and I received a full refund with just the one QR code. I’m hoping the management/ownership at this particular UPS store read this and improve the experience at the store. I can’t imagine how many people have paid for unnecessary boxes at this store due to either their scheme to upsell or misunderstanding of how Amazon returns work at UPS
• TW

  Troy Williams

  May 8, 2026
  5.0
  Fastest store ever. Every time.
• EB

  Everett Boutwell

  Apr 13, 2026
  5.0
  Returned Verizon equipment. The process was fast and convenient
• BK

  Basil Koory

  Apr 1, 2026
  1.0
  Called 3 weeks after my package was not delivered and returned from out of state to Florida. That is ridiculous in it self. Get the boss/owner on the phone Laura Postman who gets tried of explaining why this happened and hangs up on me. Just because she does not want to talk to me. Absolutely ridiculous service from a small business owner. When ask about reporting her franchise to Ups tells me she does not know the number. Don’t worry Laura I will find it. Stay as far away from this lady’s business as possible
• SH

  Steve H

  Mar 29, 2026
  5.0
  Great local service

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