The UPS Store

Reviews

• JC

  jean caldwell

  1 day ago
  5.0
  Roma was helpful and efficient .
• EE

  eugene

  Jun 11, 2026
  5.0
  The staff was friendly, the service was quick, and my package was handled professionally. The overall experience was smooth and easy, which is why I would recommend The UPS Store to others.
• DC

  Debbie Cowles

  Jun 9, 2026
  5.0
  We use the Fruitville location often and receive good service. Roman helped us today and he was remarkable! Friendly, efficient and knowledgeable! Thank you Roman!
• AM

  Alan Maiden

  Jun 5, 2026
  5.0
  Pi was in the store recently had issues with a return item for Amazon and Roman helped me walk through on my phone and made it very pleasant experience !
• LW

  Louis Watson

  May 25, 2026
  1.0
  I went to this UPS location to return some Amazon items, and the customer service was honestly unacceptable. Before it was even my turn, I watched the employee with curly blond hair treat the woman in front of me with a complete lack of professionalism. He seemed like he had no desire to be there, no patience, no basic customer service attitude, and no respect for the person standing in front of him. Then he treated me with the same attitude. He did not greet me properly, did not look at me, did not smile, did not try to help, and acted like I was the problem. At one point, his response was basically, “Oh, it’s so confusing,” as if the issue was me, when the real issue was his attitude and the way he was handling the situation. I had to ask him to give me my items back because the way he was speaking to me and handling the return made me feel uncomfortable and disrespected. People come to this store to receive a service. We are taking time out of our day, and in many cases paying for services, and the least we should expect is basic respect and professionalism. If someone does not want to work with customers, that person should not be placed at the front counter. Management really needs to pay attention to who they are putting in customer-facing positions. This experience was frustrating, unnecessary, and completely avoidable. Very poor customer service

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