Primo Brands Delivery

Reviews

• SM

  Sean Morgan

  May 19, 2025
  1.0
  This has been the worst experience ever so tired of not getting my water at the beginning of each month like I had it set for. First it was good but only for like 2 months then it went down hill. Taking multiple payment in 1 month to not getting water at all in a month or middle of the month . This is not convenient anymore now this month still have no water delivered had to buy 5 cases of water so it is costing me more money. Called 2 times last Friday and was told oh yeah it's on the way what a lie just to get me off the phone. I called once ask to speak to a manager she got on the phone ask me how can I help you I said at this point idk anymore and she hung up on me. Now I try and call and it is just busy. I know they have merged with primo brand but still not any better. I have my own water cooler so I think I just need to cancel this service cause it is very frustrating.So after leaving this review I tried to call the number that I saw on other comment was on hold for 2hrs and 46 minutes and still nobody answered so I have had enough I'm going to cancel peace.
• BW

  Boston Ws6

  Jan 2, 2025
  1.0
  What a joke. Poland Spring water is basically unavailable in the state of Florida i cant find a single bottle anywhere. Go on their website and they specifically say ready refresh is where to go. So i go on ready refresh and it says "oh sorry we don't deliver poland spring water to your area".... Yet they have a location IN THE AREA... Try to call the number in the website for an explanation and it just hangs up on me as soon as you get the stupid automated system to transfer you... I hope you clowns go out of business.
• CS

  Christie Schipper

  Oct 23, 2023
  1.0
  Very unhappy with this company. I am a long time customer and spend a lot $ a month. They deliver monthly, for first time we run out of water because of having more employees and they will not make any effort to deliver some days before. Also, they don’t publish their phone number on the website because don’t want to be bothered. Soon I will not be a customer… Note: Customer Service replied here to call. For what? if I called and Customer Service said they will not deliver us extra bottles oit of schedule. Not Acceptable.
• MH

  Molly Hudson

  Dec 9, 2022
  5.0
  Amazing!!!! Don’t ever let anyone else do my deliveries… I can’t live without him! Nathan is the BEST!!?