The UPS Store

Reviews

• JB

  Jose Bonilla

  Apr 27, 2026
  5.0
  The UPS store at Durbin makes you feel as part of the family. Ariel has been wonderful and always takes great care not only of me but of every single customer. UPS should be very proud to have employees like Ariel.
• MC

  Miami Chery

  Apr 23, 2026
  5.0
  I always receive excellent service at this local UPS Store. Jude was truly outstanding—his customer service is unmatched. He was professional, attentive, and went above and beyond to ensure everything was handled smoothly. Thank you for consistently providing such a great experience!
• GG

  Greg Gutman

  Apr 23, 2026
  5.0
  Walked into this UPS Store… expecting the usual. Lines. Chaos. You know how it goes. But no. Different story. Clean. Organized. Quiet. Like someone actually cares about the place. I respect that. And then—Ariel. Sharp. Focused. Didn’t waste a second. Knew exactly what needed to get done, and just… did it. No nonsense. In, out, handled. That’s rare. You don’t see efficiency like that much anymore. Not these days. If you’ve got business to take care of—shipping, returns, whatever—it gets done here. Fast. Clean. Professional. I’ll be back.
• KH

  Kara Holder

  Apr 17, 2026
  5.0
  Ariel is always so helpful and goes above and beyond. We own a small business, so my husband and/or myself are constantly bringing ‘boxes on boxes on boxes’ up on our golf cart to have sent out. Ariel’s always friendly and never makes anyone feel rushed even when the line is out the door! Every customer gets treated like a VIP! Thank you Ariel for being YOU! You are appreciated! (P.S.-Upper Management/Corporate/Whoever makes the business decisions: Maybe it’s time to consider expanding this store into a bigger suite/unit. This location is way too busy to be operated out of what looks and feels to be an 8x10 bedroom)
• A2

  Animal lover 2003

  Apr 13, 2026
  1.0
  Never doing business with this location again!!! Per automatic system notary stamp is $10 and you can have a witness provided for $5, I needed two witnesses but only had one of my own. I was prepared to pay for 2 notary stamps and $20 for their paid witness to sign 4 papers. Why was I quoted $70?!?!? I was told that I still had to pay the $5 for my own witness??? The witness signatures did not need to be notarized and even at that, the math doesn’t add up. 8 witness signatures (4 would have been my friend and the other their person) plus 2 notary signatures is $60 not $70 and why would I have to pay for my own witness that I brought?!?!? I ended up at another UPS store that ONLY charged me $40 which the math supports. If this store was too busy to complete my request they could have just said so. Or If they really charge for your own witness, than the automatic system NEEDS to disclose!!

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