The UPS Store

Reviews

• ET

  Evelyn Tewson

  3 days ago
  5.0
  I just moved to St. Johns and stopped in to print resumes for my job search. The women helping me were so kind, efficient, and encouraging, and it was lovely chatting with their manager. You can tell there’s mutual respect throughout the team. Their kindness meant more than they probably realized as I’m settling into a new town. So grateful for such a warm welcome!
• AM

  Audreybriggs12@gmail.com myvette06

  5 days ago
  5.0
  The UPS Store in River Town is highly regarded for its exceptional service. The staff consistently demonstrates professionalism and courtesy towards customers. Additionally, the efficient organization of the store ensures that customers do not have to endure lengthy wait times. The cleanliness and orderliness of the store further enhance the overall customer experience.
• MR

  Matt Rooney

  Sep 28, 2026
  5.0
  Convenient location. Courteous and knowledgeable staff. Fast service. What more could you ask for?
• MM

  Miguel Matheus

  Sep 27, 2026
  1.0
  This store is terrible. They advertise notary services, but the service is never available. I’ve been there several times, and every time the notary service was unavailable. Very disappointing experience with this store.
• RG

  Roberto Gavilanes

  Sep 10, 2026
  1.0
  Extremely disappointing customer service. I came into this UPS Store yesterday about 15 minutes before closing to print and copy approximately 300 pages. I understand that it was close to closing time and the store became a little busy, but I arrived while the business was still open and expected to be treated like a customer, not like an inconvenience. The employee helping me, who I believe was named Harris based on my invoice, was extremely rude and made it very clear that his priority was getting me out of the store so he could leave. At one point, he quoted me approximately $15,000 for the copies. I had to stop him and ask if he seriously thought that amount made sense. Only after I pointed out how ridiculous the number was did he acknowledge that he had made a mistake and correct it. After the copies were finally completed, I asked for a stapler so I could organize some of the documents. Since it was already late, I also asked if he could help me staple some of them so we could finish faster. His response was simply, “I’m not doing that,” while continuing to close the store. I completely understand employees wanting to leave at the end of their shift. What I don’t understand is treating a paying customer poorly because they walked in shortly before closing. I didn’t arrive after closing—I arrived while the store was open. The entire interaction felt rushed, dismissive, and unnecessarily rude. If you don’t want to accept customers 15 minutes before closing, lock the doors 15 minutes earlier. But if the doors are open and a customer comes in, they should receive basic courtesy and professional service. Very poor experience, and definitely not the level of customer service I would expect from a UPS Store.

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