United States Postal Service

Reviews

• JD

  John D.

  1 day ago
  3.0
  The lines are long on the weekends, you'd think the U.S.P.S would figure it out. Getting closer to the holidays, add more people to assist customers. Tried using the U.S.P.S website but it wouldn't let me create a password. Very aggravating.
• LG

  Leean Garza

  6 days ago
  1.0
  Horrible for their passport services! ALWAYS WASTING people's time. I just would love to know how they would feel if it was them!!! #sad
• DU

  David Utrera

  Sep 2, 2026
  1.0
  This is by far the worst USPS in Palm Beach County. Been using them for over two years and they continuously lose my packages. I am not kidding when I tell you that I have lost at least six packages since Shipping with me. Not sure if someone is stealing or they’re just that incompetent. They need to get their shit together.
• JS

  J Stone

  Sep 2, 2026
  1.0
  This is the worst post office I've ever seen. I sell on ebay. And dropped off 2 sports cards on Saturday, it is now Wednesday and neither show they were ever scanned. This has happened to me multiple times at this post office and they are costing me a lot of money. Can you please hire some competent workers. Ivw lost a couple hundred dollars do to bad employees, I don't know what they're doing there. I guess they don't know what there doing either. This is the only post office in south Florida I've ever had a problem with
• KR

  Kelsey Ryann

  Aug 26, 2026
  1.0
  If I could leave negative stars for this establishment, I would. We had the absolute displeasure of submitting a passport application for our (at the time 2 month old) at this USPS branch. Our initial appointment went fine. I submitted an application for a new passport due to my last name changing along side an application for my daughter. Being a minor, both parents had to be present. We paid the fees and waited. A month later, we received a letter from the US Department of the State indicating that our daughter’s passport application was damaged by the post office. The letter indicated that we needed to return to the post office (it had to be the same facility) with the letter and bring them the application form again. It also stated we would not be responsible for paying the fee again and we did not need an appointment. My husband and I went again. This was during my maternity leave, so I did not have to take off time from work. We were immediately met with hostility upon the presentation of the letter, denying any blame in the damaging of the application (and her birth certificate, which was confirmed by the Department of the State). They refused to see us, stated we needed an appointment, and they would not process the application without paying the fee. Despite the horrible customer service, I made an appointment so that we could get this resolved. At this point, I had returned to work. Being an educator, it is difficult to take off time —especially during testing season. I had to receive special permission from my Principal to go to her passport appointment. When we arrived, we were, again, immediately met with hostility by the employees. They informed me that they had called and left a voicemail saying they canceled my appointment. I informed them that I did not receive any missed call, nor voicemail from them, or else why would I take off work to come? They later then changed their story by claiming my voice mailbox was full (it’s not). At this point, my husband and I left deciding to cut our losses. Two months later, we received a call from the Department of the State inquiring about the status of the passport application. They confirmed with me that this branch had damaged not only the application, but my daughter’s birth certificate. I told the agent that I did not want to return to this branch; however, she informed me that her manager would be contacting the post office and reiterating them that the letter we had indicated we did not need an appointment and should not be charged. Additionally, she stated that a reimbursement would be made for the damage made to her birth certificate, as I was told I would need to now order a replacement. She spoke to me twice on the phone to confirm what her manager was reiterating to this branch. She requested that my husband and I return to the branch (without an appointment) this week to finalize the process. This afternoon, I again took time off work to submit the application for the passport. Not only was I met with extreme hostility by three of the agents, but a condescending, irritable, and aggressive tone by the passport agent who was present. She refused to acknowledge the letter sent by the Department of the State and refused our service as it was after 2 pm —despite the passport agent being the one speaking to us. This has been the most unnecessary headache for my family. My daughter, who is nearly 7 months old, still does not have a passport because of the damages this branch has done. We have accepted that we will lose out on the application fee and have to order an additional birth certificate for her ($100 total). It’s egregiously wrong that this branch continues to operate with the workers currently in place. We have personally witnessed the workers press the green “smile” button without customers indicating it on a survey —having the audacity to do so after servicing my family. Falsifying customer feedback, coupled with incompetent and verbally aggressive staff, I could not recommend this establishment less. It is truly a stain on PBC.

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