United States Postal Service

Reviews

• DU

  David Utrera

  1 day ago
  1.0
  This is by far the worst USPS in Palm Beach County. Been using them for over two years and they continuously lose my packages. I am not kidding when I tell you that I have lost at least six packages since Shipping with me. Not sure if someone is stealing or they’re just that incompetent. They need to get their shit together.
• JS

  J Stone

  1 day ago
  1.0
  This is the worst post office I've ever seen. I sell on ebay. And dropped off 2 sports cards on Saturday, it is now Wednesday and neither show they were ever scanned. This has happened to me multiple times at this post office and they are costing me a lot of money. Can you please hire some competent workers. Ivw lost a couple hundred dollars do to bad employees, I don't know what they're doing there. I guess they don't know what there doing either. This is the only post office in south Florida I've ever had a problem with
• KR

  Kelsey Ryann

  Aug 26, 2026
  1.0
  If I could leave negative stars for this establishment, I would. We had the absolute displeasure of submitting a passport application for our (at the time 2 month old) at this USPS branch. Our initial appointment went fine. I submitted an application for a new passport due to my last name changing along side an application for my daughter. Being a minor, both parents had to be present. We paid the fees and waited. A month later, we received a letter from the US Department of the State indicating that our daughter’s passport application was damaged by the post office. The letter indicated that we needed to return to the post office (it had to be the same facility) with the letter and bring them the application form again. It also stated we would not be responsible for paying the fee again and we did not need an appointment. My husband and I went again. This was during my maternity leave, so I did not have to take off time from work. We were immediately met with hostility upon the presentation of the letter, denying any blame in the damaging of the application (and her birth certificate, which was confirmed by the Department of the State). They refused to see us, stated we needed an appointment, and they would not process the application without paying the fee. Despite the horrible customer service, I made an appointment so that we could get this resolved. At this point, I had returned to work. Being an educator, it is difficult to take off time —especially during testing season. I had to receive special permission from my Principal to go to her passport appointment. When we arrived, we were, again, immediately met with hostility by the employees. They informed me that they had called and left a voicemail saying they canceled my appointment. I informed them that I did not receive any missed call, nor voicemail from them, or else why would I take off work to come? They later then changed their story by claiming my voice mailbox was full (it’s not). At this point, my husband and I left deciding to cut our losses. Two months later, we received a call from the Department of the State inquiring about the status of the passport application. They confirmed with me that this branch had damaged not only the application, but my daughter’s birth certificate. I told the agent that I did not want to return to this branch; however, she informed me that her manager would be contacting the post office and reiterating them that the letter we had indicated we did not need an appointment and should not be charged. Additionally, she stated that a reimbursement would be made for the damage made to her birth certificate, as I was told I would need to now order a replacement. She spoke to me twice on the phone to confirm what her manager was reiterating to this branch. She requested that my husband and I return to the branch (without an appointment) this week to finalize the process. This afternoon, I again took time off work to submit the application for the passport. Not only was I met with extreme hostility by three of the agents, but a condescending, irritable, and aggressive tone by the passport agent who was present. She refused to acknowledge the letter sent by the Department of the State and refused our service as it was after 2 pm —despite the passport agent being the one speaking to us. This has been the most unnecessary headache for my family. My daughter, who is nearly 7 months old, still does not have a passport because of the damages this branch has done. We have accepted that we will lose out on the application fee and have to order an additional birth certificate for her ($100 total). It’s egregiously wrong that this branch continues to operate with the workers currently in place. We have personally witnessed the workers press the green “smile” button without customers indicating it on a survey —having the audacity to do so after servicing my family. Falsifying customer feedback, coupled with incompetent and verbally aggressive staff, I could not recommend this establishment less. It is truly a stain on PBC.
• YV

  Yusbeth Varela

  Aug 13, 2026
  1.0
  The woman with the ginger hair at the counter was rude and impatient. It was my first time sending something, so I got confused. She explained it to me very impatiently, a similar situation had actually happened to another customer while I was waiting in line. After she explained it to me and I fixed the issue, I was like, “Okay, whatever.” Everyone has bad days. But when it was time to pay, the screen asked me to rate the service, and there were three face options: a green one, a yellow one, and a red one. Obviously, I’m supposed to rate the service because I’m the customer and SHE IS the employee, not the other way around. But she instantly reached over and clicked the green face before I could do anything. Like, girl, am I not the one who’s supposed to rate how you treated me? I wasn’t even going to choose the red one, but after that, I thought, “Wow.” Honestly, it was just rude. If you’re going to work somewhere that requires you to interact with people, you should be patient. And if you’re not patient, then don’t work there.
• KJ

  Kataretya Jenkins

  Aug 12, 2026
  1.0
  ⭐ Wish I could give zero stars. Avoid the Royal Palm Beach USPS for passport services if you possibly can. Shout out to Linette who was rude, argumentative and completely unapologetic about their lack of photo services despite allowing you to make photo appointments online. That amount of rudeness and nasty disregard for people is rather impressive. We made passport appointments for our children a month in advance, including passport photo services as part of the appointments. Then, just 1 hour and 30 minutes before our scheduled appointment, we received a call informing us that they don’t actually take passport photos at this location because their camera is broken. We were told we needed to arrive with our own photos. Apparently, their camera has been broken for two years, yet they still allow people to schedule appointments that include photo services. So, with almost no notice, I scrambled to UPS to get our children’s passport photos taken and then went directly to the post office. When we arrived, we were told we were late and therefore couldn’t be seen. The post office was completely empty. It was 10 a.m. I calmly explained what had happened: we were late because THEY called us 90 minutes before the appointment to tell us they couldn’t provide a service that THEY had allowed us to book. Instead of showing even the slightest understanding, Linette was unbelievably rude and argumentative. She told me it was my fault and that I “should have gone to UPS earlier.” How exactly were we supposed to know we needed to go to UPS earlier when we had an appointment specifically including photos and USPS didn’t tell us they couldn’t provide them until 90 minutes beforehand? I also explained that both my spouse and I had taken the day off because both parents need to be present for a minor’s passport application. She simply continued arguing that we were late and they wouldn’t see us—all while the post office was empty. I asked if I could provide feedback to a manager. Her response? No. I then asked how they planned to prevent this from happening to another family. She said they call people the day of their appointments. I pointed out that an hour or so is nowhere near enough notice and asked why they couldn’t call the day before. She shrugged and said they don’t get the appointment list until the day of. There was absolutely no empathy, no attempt to help, and seemingly no concern whatsoever that their own broken equipment and notification process had created the problem. Ironically, the best thing Linette did was point us toward Greenacres City Hall. We went there and received phenomenal service. We also learned that apparently we are far from the only people who have had this kind of experience trying to get passport services here. They get people daily who had been mistreated by the Royal Palm Office. What a disgrace. Do not come to this USPS location for passport services if you can avoid it. They do not offer the photo service they allow you to schedule, apparently can’t be bothered to correct the online appointment system, give families almost no notice that they won’t honor the photo portion of the appointment, and then may blame you when scrambling to fix their problem makes you late. I will be filing a complaint with the department of state. This location needs to do better.

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