The UPS Store

Reviews

• AT

  Ashley Thompson

  Aug 17, 2026
  5.0
  Everyone there is always welcoming and nice and takes care of my returns!!
• JA

  Johan A

  Jul 31, 2026
  1.0
  Terrible costumer service.They need to learn better costumer service skills.
• EJ

  Elizabeth Jones

  Jul 31, 2026
  5.0
  I mail packages from this store several times a year, and the staff are always helpful. Yesterday, 7/30/26, I shipped a package, found out that night the address had changed to who I was shipping. Today, 7/31/26, I went to the store and Issac helped me. He called UPS tracking and was able to redirect my package. My crisis was averted. Both Isaac and Ms. Jones (the other staff member) were very nice and helpful. Great customer service.
• SL

  Sabrina Lima

  Jul 28, 2026
  1.0
  The worst one, save yourself some trouble and drive a couple miles to another one
• IM

  Ivette Mejias

  Jul 2, 2026
  1.0
  As soon as I entered this location, a lady named Jona appeared visibly upset. She began making angry gestures because, apparently, she had to open the returned packages in order to scan the items I was returning, as instructed. She scanned one pair of shoes but did not appear to scan the second pair. When I noticed that she had only slightly opened the other package without scanning the second code, I politely asked, “Are you supposed to scan the other code from the other pair as well?” Her response was even more upset, as if I had done something wrong or owed her something. The store was completely empty between approximately 10:40 a.m. and 10:45 a.m. on July 2, 2026. There was nobody else in line and no apparent reason for such an attitude. Please review the security cameras during that time frame. At approximately 10:48 a.m., you will see me sitting there writing this review. As a writer and someone who strongly promotes the importance of the human touch in organizations, I believe customer service matters. Do yourself a favor: if you need to return a package or a gift, as I did today, I would not recommend this location based on my experience. I left feeling disrespected and unwelcome. I also cannot ignore how the interaction made me feel as a Hispanic customer. While I cannot know another person's intentions, the experience left me feeling that I was treated differently, and that is deeply concerning. Enough of remaining silent when something feels wrong. Speaking up is how organizations improve.

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