The UPS Store

Reviews

• MP

  MM CASINO PARTY

  Sep 3, 2026
  5.0
  The best customer service from Miss Dayanara so helpful
• BL

  Bryan de Leon

  Sep 2, 2026
  1.0
  Printer not working
• MA

  Mari Aivazian

  Aug 5, 2026
  5.0
  The rarest thing to find these days is a person that treats their job as if they owned the place. Riko did just that. I had called a UPS store in Plantation very close to us because they claimed to have a notary. The lady that answered told me no, then when I questioned her she said oh yeah we do but he won't be here until after 5. So I googled and found this store. I called ahead and was told by Riko that he is a notary and would be there. The only thing that makes this a big deal is we needed a notary for my 97 year old mother. Just leaving the house for her is stressful, never mind a car trip and a walk into a shopping center. When we got there I stood in line and watched Riko handle every customer with speed and kindness. I told him my situation and was offered a chair and a little desk for her to sit once we got her inside. Once inside, he processed at least 5 customers in less than 5 minutes so he could get to her. My husband and I have owned a pizza place in Plantation for 40 years and I can tell you the current work force is tough. If we had 5 Rikos we could replace 10 people! Not just for his efficiency but for his overall attitude toward his customers. My only hope is that Riko receives the appreciation as an employee that he deserves. He truly represents your brand.
• TJ

  Tyler Hager Jr

  Jun 18, 2026
  5.0
  good job good employees good vibes
• AB

  American Dream Homes of Broward

  Jun 16, 2026
  1.0
  I have used this UPS Store frequently for both shipping and Amazon returns. On June 15, I went in to make four separate Amazon returns. One of the items was accidentally left on the counter because I forgot to scan the return code on my phone, and the employee did not scan it while I was there. I didn't realize the mistake until later when I reviewed my return receipt and noticed the item was missing. The next day, June 16, I called the store and asked if they still had the item since it had been left behind and was never scanned into their system. I was told that the item had already been shipped out. I then asked how they could have shipped an item that was never scanned and had no tracking information or identification attached to it. I was told that everything left in the store gets shipped out at the end of the day. I explained that an unscanned item with no identifying information should have been placed in a lost and found rather than shipped somewhere unknown. The response I received was essentially that it was my fault for leaving it behind and that it was "not their problem." I fully acknowledge that leaving the item behind was my mistake. However, I do not understand how an item can be shipped without being scanned or associated with a customer or return. More disappointing was the lack of concern and unwillingness to help resolve the issue. As a result, I am now out both the product and the money, with no explanation as to where the item was sent. The customer service and management response were extremely disappointing. A simple effort to help or show concern would have gone a long way. Unfortunately, this experience has left me with a very negative impression of how customer issues are handled at this location.

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