The UPS Store

Reviews

• HA

  HARLOW GOLD ASMR

  6 days ago
  5.0
  RICO executed my very large shipment expertly. He insisted on carrying my heavy boxes for me. He handled the entire challenge with the upmost perfesionalism, friendliness, care and attention to detail. Many people were happy to see him that day, so I can tell this is how he regularly handles business. When speaking to him on the phone before coming in I could tell this was someone I could trust with my important shipment. I'm happy I made the choice. TYLER was also an above excellent worker and assisted us greatly. Their knowledge and experience is unmatched. Very valuable team members! Thank you.
• TJ

  Tyler Hager Jr

  Jun 18, 2026
  5.0
  good job good employees good vibes
• SD

  Suzana Dp

  Jun 16, 2026
  5.0
  This is my go-to UPS store. They're fast, and polite.
• AB

  American Dream Homes of Broward

  Jun 16, 2026
  1.0
  I have used this UPS Store frequently for both shipping and Amazon returns. On June 15, I went in to make four separate Amazon returns. One of the items was accidentally left on the counter because I forgot to scan the return code on my phone, and the employee did not scan it while I was there. I didn't realize the mistake until later when I reviewed my return receipt and noticed the item was missing. The next day, June 16, I called the store and asked if they still had the item since it had been left behind and was never scanned into their system. I was told that the item had already been shipped out. I then asked how they could have shipped an item that was never scanned and had no tracking information or identification attached to it. I was told that everything left in the store gets shipped out at the end of the day. I explained that an unscanned item with no identifying information should have been placed in a lost and found rather than shipped somewhere unknown. The response I received was essentially that it was my fault for leaving it behind and that it was "not their problem." I fully acknowledge that leaving the item behind was my mistake. However, I do not understand how an item can be shipped without being scanned or associated with a customer or return. More disappointing was the lack of concern and unwillingness to help resolve the issue. As a result, I am now out both the product and the money, with no explanation as to where the item was sent. The customer service and management response were extremely disappointing. A simple effort to help or show concern would have gone a long way. Unfortunately, this experience has left me with a very negative impression of how customer issues are handled at this location.
• VM

  Vince Medrano

  May 19, 2026
  5.0
  Tyler and the service team are always very friendly, knowledgeable and helpful.

Frequently Asked Questions About The UPS Store