FedEx Ship Center

Reviews

• HR

  Hannah Ranfranz

  3 days ago
  5.0
  Friendly workers! Fast and easy drop off!
• KC

  Karl Cieslak

  Jun 29, 2026
  1.0
  We scheduled a FedEx Ground pickup for a large bike box — time-sensitive, hard deadline. The driver arrived, saw the box didn’t have a label affixed, said “no label, too bad” and drove off. No attempt to help, no suggestion to call, no basic decency. What he didn’t know is that my partner was actively reaching out to me as he walked away. I had the label ready to text within minutes. A two-minute wait would have fixed everything. Instead, his flippant dismissal cost us a full day on a time-sensitive transaction. Then it got worse. I called the FedEx 800 number to report the incident. After navigating the automated system and asking for a representative — twice — the system automatically hung up on me. Both times. This isn’t a glitch. The IVR is deliberately programmed to disconnect you if you ask for a human agent more than once. It is designed to make you give up. So here’s the FedEx Ground customer experience in full: a driver who couldn’t spare two minutes, and a phone system engineered to make sure you never reach anyone who can help. @FedEx — this is not okay. A real person should be reachable when your service fails. That’s the bare minimum. #FedEx #FedExGround #CustomerService #ShippingFail
• NN

  Norbert

  Jun 23, 2026
  1.0
  Customer service was non existence, no body in lobby and still have to wait 5 minutes to see any employees in the lobby. Told me that they could not accept my package after calling to make sure.
• CH

  colby harper

  May 19, 2026
  5.0
  Non stop fun
• DB

  Dan Von B

  May 2, 2026
  1.0
  I had a terrible experience on an item sent from this facility. It was a signed for item. I was out of town, but had a family member stay for the timeframe posted for delivery. The driver never showed up. My family member left, and the driver showed up later in the night after the window time. The driver left a tag on the door, but did not link the bar code (which has the information for the second attempt.) we could not access any of the future attempts because of this. The second and third tag were also not connected. I received an email saying that I had to come and pick up the item within 5 days. I called support, they said the driver failed his duty, and that they'd send an order to resend the item. Instead your facility returned my item to the place I purchased it. People need to be aware that your drivers are not fully doing their job. My suspicion is that he/she was behind schedule, and was afraid of logging that from the tag scan.

Frequently Asked Questions About FedEx Ship Center