The UPS Store

Reviews

• SG

  Suzette Godwin

  Jul 2, 2026
  5.0
  Absolutely the BEST customer service EVER!!!! So willing to help a “novice” online shopper! I drive out of my way to use this UPS store! It doesn’t matter the day/time! This staff is always kind and helpful! Thank you for being sooooo helpful!
• NG

  Nathalia van Ginkel

  Jun 23, 2026
  1.0
  The demeanour of the lady who helped me was unnecessarily dismissive and unprofessional. UPS has traditionally provided good customer service, which made this interaction particularly disappointing. Being met with an unwarranted attitude created an unnecessarily negative customer experience. Given the importance of professionalism and customer relations in a customer-facing role, I believe this interaction warrants attention. Employees who regularly engage with customers should demonstrate patience, respect, and a willingness to assist.
• SH

  Scott Huntinghouse

  Mar 24, 2026
  5.0
  Hey hey hey UPS Store on Bayou Blvd! Your Team rocks and always goes above and beyond to help out every time I stop in. Please don't change a thing about how you provide service to Pensacola. Thank you for always being there!
• MB

  Mark Bolton

  Mar 13, 2026
  1.0
  If UPS is in the name. The customer is who they blame.
• KC

  kiera carmichael

  Mar 4, 2026
  1.0
  Please be aware of how unprofessional the associates are at this store especially Tonya. Everytime I go to this store Tonya always has a very bad attitude as if we the customers are bothering her. I hesitate having to ask for anything because she always rolls her eyes and snatches packages out of my hand. Today I finally brought this matter up to her attention after asking her a question and she was extremely disrespectful and rude. I told her I was not going to argue with her and she should respect the customers and advised her that kindness goes along way. She did not want to even acknowledge what I was saying and she started to try to argue with me. I told her that I will not be arguing with her and that I will just file a complaint. I asked for her name and she very rudely screamed Tonya. Tonya needs more training on how to conduct herself when having customer interaction and on how to treat customers. This is not how you conduct business. I am hoping this matter does not get overlooked and she gets the training that she needs. Very poor service.

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