The UPS Store

Reviews

• DS

  David J. Stewart

  Sep 23, 2026
  1.0
  I went to have an important document signed by two witnesses today at the UPS Store located at 4600 W. Mobile Highway in Pensacola. Unfortunately, they have an ongoing serious problem with beggars. When I arrived I saw the man loitering directly in front of their store, asking a lady for money but she declined. I kindly said "Hello" to him because he is a human being. But after I went inside the store, I needed to go outside to get a black pen in my car to sign the document. As I was walking to my car, evidently the man thought I was leaving without giving him any money, so he became slightly aggressive, saying: "What's wrong?" I didn't know what he was talking about. I asked him what he wanted and he said "You didn't say anything to me." I kindly told him that I didn't have anything to say. Then he asked me for some money. I am so tired of this ongoing harassment. Kindly said, the UPS Store needs to call the police to have him removed. He practically lives there and has been a nuisance for years. I feel unsafe coming to their business. He used to loiter outside the Chinese restaurant a couple doors down, but they chased him away. Now he loiters at the USP Store instead. No customer likes to be ambushed for money every time they get out of their car to do business. Kindly, please do something.
• MJ

  M J

  Sep 9, 2026
  1.0
  To both of the women working today: One day, you will need assistance with something; help with an item, questions about a device......and you will go to an establishment with people who are paid to help you. I hope you get treated with the same absence of respect and lack of human decency you treated me with. I couldn't work the fingerprinting machine. You refused to help. I know nothing will happen to either of you but one day karma will catch up. I have never been treated so poorly, so absolutely devoid of just simple respect. You weren't busy. And when I asked for help you told me to figure it out. Wow. I'm sorry I came in your business and asked you to do your job. Funny side note; had to go across town to the UPS on Barranacas to get it down, wonderful woman helped me and I was in and out in 2 minutes. Find a new job. Go deliver stuff if you can't deal with people. Absolutely disappointed but no worries, will never, ever return.
• JM

  J D Maney

  Aug 23, 2026
  5.0
  Nothing but great service and friendly, helpful employees!! They are very good at all the services I have used. Wouldn't go anywhere else!
• EG

  Emilie Gann

  Jun 12, 2026
  5.0
  Very friendly guys . Very soft spoken . Understood my situation and helped me through it
• RM

  Robert Madden

  Sep 2, 2020
  4.0
  Already great service at this location

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