The UPS Store

Reviews

• AJ

  Alicia Jay

  Jun 30, 2026
  1.0
  Website claims at the store opens at 8 AM. I’ve been waiting for over 15 minutes and the store is not open. It’s really inconvenient to be late for work because I was under the impression that the store was gonna be open at 8 o’clock. Please change your store hours for me and everybody else who had to wait outside.
• CZ

  Claudia Santiago - Zambrano

  Jun 29, 2026
  1.0
  Arrived at 6:20 with a large package I need to ship. I was told they couldn’t not help me because I couldn’t pay for a shipping label as they already had closed their registers. I thought this was a store dedicated to printing and shipping? Had to go to another location.
• YE

  YB Eautiful

  Jun 9, 2026
  1.0
  Very disappointing experience at this UPS Store. The customer service was extremely rude and unprofessional, especially from an employee named Camila. The staff was inefficient, dismissive, and treated customers with disrespect. I waited for over 30 minutes only to end up not being helped at all. No communication, no apology, and no consideration for people’s time. Businesses like this should have better supervision and accountability for the way customers are treated. I will definitely be looking into whether there is a regulatory department or corporate office where these situations can be formally reported, because this level of customer service is unacceptable. I would not recommend this location.
• MM

  Maria Mercedes

  May 30, 2026
  1.0
  They are never opened at the time they advertise. They should be there ready to serve customers , hire employees to manage those hours or change their hours of operation.
• LW

  Leona Will

  May 15, 2026
  5.0
  I hope this is the right UPS. I'm writing about the wonderful service I received at the UPS on Flamingo Road near Pines Blvd. I had several packages to be returned. It took two times to get them all processed. Both times, I dealt with a different young woman. They were both professional, informative, looked me in the eyes, and made me feel good about the experience. There are a lot of indifferent young people in the workplace now who cause nothing but grief when dealt with. But these two young women had a beautiful, old-fashioned work ethic. It was nice, indeed. Give them a raise, UPS!

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