The UPS Store

Reviews

• DR

  Dante Rodriguez

  Oct 5, 2026
  5.0
  Absolutely amazing customer service line moved very quickly all questions and concerns answered or pointed me to the right direction
• RE

  Ronda Emmons

  Oct 1, 2026
  1.0
  Only because zero is not available. I went with a box for a small speaker to return for Amazon. I did not know if they had to see the item. They actually had the Gall to say 5.00 for a piece of tape, or I could purchase an envelope for 3.50. I was advised by I'm assuming the store mgr. That this is UPS policy. I actually called UPS customer service as I have their Choice Services. They advised that it is that stores policy not UPS. I run a shipping store in Pompano Beach. We had to start accepting UPS due to greedy stores like this one. I would never charge for a piece of tape. A full roll is 6.49. This store is near my home and convenient it was the only choice or I would have waited to take it to work with me. Beware if you need any additional services. 3.00 before you can print with them as well then you are charged for each copy.
• SG

  Samuel Guillen

  Sep 30, 2026
  1.0
  I really wish I had read the reviews for this store before dropping off my Amazon return, especially since it was an expensive item. I dropped off the package at this location, and somehow it simply disappeared and was never shipped. Based on my experience, I would be extremely cautious about leaving any high-value package at this store. If you’re returning or shipping something expensive, I strongly recommend using a different location and making sure you keep your drop-off receipt and tracking information. It’s unbelievable that a valuable package can just disappear after being dropped off. Please be very careful with this location.
• SS

  Star

  Sep 12, 2026
  1.0
  Extremely Disappointing Customer Service Experience! I rarely take the time to leave a negative review, but the experience I witnessed at UPS on September 12, 2026 was unacceptable and deserves to be addressed. The location opened approximately 20 minutes late, leaving myself and several elderly customers standing outside in the heat waiting to be let inside. What made the situation even more disappointing was that when the employee, Brandon, finally opened the doors, there was no apology, acknowledgment, or explanation for keeping customers waiting. Instead, his interaction with customers was met with what came across as a sharp, dismissive, and extremely unpleasant attitude. Customer service should include basic courtesy and respect, particularly when customers have already been inconvenienced. What was even more concerning was hearing other customers openly complain about their previous encounters with Brandon and describe similar experiences with his attitude and customer service. When multiple customers are expressing the same concerns, it raises serious questions about the quality of service being provided. I have encountered poor customer service before, but this was honestly one of the ugliest customer service experiences I have witnessed in a very long time. Everyone has a bad day, but customers should not be made to feel unwelcome, disrespected, or inconvenienced without even the basic courtesy of an apology. I hope UPS management takes this feedback seriously and looks into what happened. Customers deserve to be treated with professionalism, patience, courtesy, and respect—especially elderly customers who are standing outside in the heat waiting for a business to open.
• DD

  DEE

  Sep 10, 2026
  1.0
  I’m sharing my experiences with the UPS Store on Flamingo Road (Store #320) because, unfortunately, I’ve had multiple poor experiences there. About four years ago, I sold a pair of sneakers valued at $694 and shipped them from this location. The package was scanned, but the tracking never showed that it left the store. Afterward, no one could locate the package, leaving me with no answers at all. Today, I had another frustrating experience. The shipping label printed at the USPS store was unreadable, so I had to go to the UPS Store and pay nearly $5 to have a single page printed. I specifically needed the label to be printed correctly. However, when I returned to the USPS store, I discovered that the label had been cut off the first two letters of the recipient’s name were missing, as well as the first number of the street address. It’s extremely frustrating to pay nearly $5 for a shipping label only to find out that it was not printed correctly.

Frequently Asked Questions About The UPS Store