The UPS Store

Reviews

• SS

  S

  5 days ago
  5.0
  Very friendly and helpful service. Best UPS store in West Pembroke Pine by far!!
• NA

  Nat-Awurd Amlev

  Aug 8, 2026
  5.0
  Helpful polite staff
• TM

  Tre McKay

  Aug 1, 2026
  5.0
  Love this store, there once a month and they take care of me every time. Even when it’s packed the service is fast Gotta love The UPS. #awesomestaff
• KD

  Keren Darius

  Jul 9, 2026
  1.0
  I then received notifications from AT&T that they had not received the device for weeks after that. I returned to the store on 6/30 to speak to someone in person and they said well if you brought it here then it will make it there because they have to wait a couple of weeks before sending it out. I have her the number of the barcode of the device. She went to the back to check if it was there and said that it wasn't. I asked her if there was any way to track where the device was, she replied no. I asked her how do they notify AT&T to let them know it has been returned to the store, she did not respond. Instead she asked me if I kept my receipt. I have now been charged $150, thanks to these people not doing their job and In the process blamed me for not having a receipt. Update: I called the store again and this time I spoke to a manager that was helpful. She was not dismissive and gave me information on who to reach out to. They did send out the device 2 weeks later which was why ATT had not received it but it was explained to me that they wait to receive multiple modems in order to ship them out, which is understandable. I explained to the store owner that in the future I would hope that they discuss the possible delay with customers so that this does not happen again. I’m sure this place is fine otherwise for your shipping needs.
• MM

  Mara Mosquera

  May 7, 2026
  5.0
  Daniela and Natasha are both amazing Such a great customer service, great attitudes all the time. Very helpful and everything is a breeze!

Frequently Asked Questions About The UPS Store