The UPS Store

Reviews

• KM

  Kelley Mc

  May 4, 2026
  1.0
  I've returned Amazon packages there twice. Both of those returns never made it back to Amazon. Thankfully they were inexpensive items, but still..The staff pretty much don't say a word to you when dropping off or picking up. I plan on finding a pack and mail elsewhere.
• GG

  George

  Apr 21, 2026
  5.0
  Attentive and helpful staff
• RF

  Ronald Frederick

  Apr 14, 2026
  3.0
  UPS Store 4521 corner PGA/Military trail next to Cafe Chardonnay. I have mixed reviews for the store. Most of the employees deserve 5 star ratings. Never have I had a poor reception from any of them. However the “Boss” or politically correct “Manager “ CALVIN could use some guest service training. You know what we teach in the Hospitality industry as truthfully they are in the guest service industry whether they think so or not. Like recognition, eye contact, warm curtious greeting and smile. My issue is petty but an issue that bothered me enough to post.I always bring Amazon returns here because it’s conveniently close.Although it is not necessary I always tip whoever assists me. Sometimes $2 sometimes $3 occasionally $5. Just because. Actually I like to see people smile and that’s usually what I get along with maybe a short happy interaction from the offer. It’s something I’m sure doesn’t happen often. I know they have the self help drop area for Amazon but when I come in I want to do my thing . CALVIN though, with only one other patron in the store today rudely without greeting or eye contact insisted I use the self return and I explained I would prefer someone to assist me .He didn’t budge he walked from behind the cash register to get me to the self drop. However after telling him I prefer someone to assist me I had a $5 bill in my hand and I explained I like to tip employees for the assistance. That’s when I received eye contact and, his hand extended to accept the tip. I pulled it back as like I was kidding, but did give it to him. Along with admonishing him that all the other employees are great employees and never treated me as he did as a patron. It bothered me enough that after exiting the store I returned to ask him for his name. CALVIN it appears that you may benefit learning some guest service principles. It could benefit you greatly in the future.
• GM

  Gee Mac

  Apr 11, 2026
  1.0
  This must be THE most unhelpful, nasty UPS store in the US. I’ve been three times, each time receiving just terrible service. They hate their jobs, hate their customers and seem to see it as a competition as to who can be most rude. If you hate your job this much, go get another one. There are plenty other UPS stores around, avoid this one ….unless you’re a masochist.
• PM

  Pam Mcdulin

  Mar 30, 2026
  5.0
  Knowledgeable excellent customer service

Frequently Asked Questions About The UPS Store