The UPS Store

Reviews

• RB

  Roberta Bostrom

  2 days ago
  5.0
  Today I received amazing service from Yasinia at the UPS Store Moss Park. She helped me with a challenge and took away the stress. She is a gem.
• JW

  Jin WANG

  4 days ago
  1.0
  On April 22nd, I paid for a package guaranteeing two-day delivery of very important documents. The package arrived more than two days late. On April 28th, I went to the store to report the situation and request a refund. Two staff members at the 5551 MOSS Park store told me they didn't know how to process refunds, that the manager hadn't trained them on the process, and told me to come back another day. On the morning of May 2nd, I went to the store again. A woman gave me a refund application form, but I didn't know when she made that decision, and I hadn't verified the information on the form. I was told the refund check would be mailed to my home. Since two weeks had passed, I returned to the store again on May 16th (my third time) and showed the staff the form, informing them that they had entered my mailing address incorrectly. The employee was extremely unfriendly and unprofessional, simply telling me the manager wasn't there and they couldn't process the request. I've now taken time off work to go to the store three times to resolve this issue, but there's still no result. I am extremely disappointed and have serious doubts about UPS's professional service, as well as the training, service skills, and attitude of their staff.
• MA

  Mar'kee Alston

  May 12, 2026
  5.0
  I have to give a shoutout to Louis! Provides exceptional customer service and care. Definitely goes the extra mile and I appreciate his assistance! Made an annoying situation easier to deal with and knew what he was talking about.
• DG

  DJ DAF GUZMAN

  Apr 27, 2026
  5.0
  EXCEPTIONAL SERVICE YESENIA WAS VERY HELPFUL AND KNOWLEDGEABLE BY FAR MY GO TO UPS STORE IN GREATER ORLANDO. 👍🏽
• NR

  Nilendu Raha

  Apr 14, 2026
  1.0
  I wish I could zero, I have sent a package on last Friday which is suppose to be delivered on Wednesday, and still have no info on the package as it only shows label created. I don't believe this can be only label created, does this mean UPS did not work on this yet. I wanted to add signature, store says to call customer service and customer service says to the store. This is totally RIDICULOUS !!! Seems like they lost the package.

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