The UPS Store

Reviews

• BC

  Barbara Carlson

  1 day ago
  5.0
  Wonderful customer service
• KW

  Kelly Washington

  May 13, 2026
  5.0
  Returning Amazon items here is always quick and easy. The lines move fast, and the customer service is consistently great. Alex is especially amazing — he’s always patient, kind, and so helpful when I’m struggling with the technology part of returns. He’s honestly the reason I keep coming back to this UPS Store location on Maguire Road in Ocoee no matter where I am. Great customer service like that is hard to find!
• SM

  Sari Meehan

  Apr 21, 2026
  5.0
  This UPS store always is so appreciative for our business, always have enough staff to help the lines move quickly and especially Alex, are so efficient, pleasant, courteous and helpful!
• TC

  Tyler Capraro

  Apr 20, 2026
  1.0
  ABSOLUTELY HORRIBLE SERVICE! TOOK ADVANTAGE AND SCAMMED MY LITTLE BROTHER WHOSE ON THE SPECTRUM!! My Little brother was very excited to drop off a sealed package for the family which already had a paid shipping label on it. When we dropped him off all he had to do was go in and get it scanned then leave. They insisted he had to pay for a new label since they didn’t see one on the package. Yet they never asked him for an address. Which means they used the address on the already paid shipping label to then scam my brother into buying another. My brother being on the spectrum didn’t know what to do or say and did what he was told. They scammed him out of almost $20 for a label they knew he didn’t need! He came back to the car crying completely confused. When we went back in to talk to SARAH she was very rude, unhelpful and began to get very disrespectful. All we asked was for our money back since we had the receipt and had paid for the extra label only a short time ago but she refused. DO NOT WASTE YOUR TIME OR MONEY HERE! Simply go down the street five minutes to the USPS in Gotha. Extremely kind service, fast and knowledgeable. Will never be using this UPS location again! SHAME ON YOU ALL!!!
• AL

  Amalia Lopez

  Apr 20, 2026
  1.0
  El paquete que debió llegar el día 18 sábado abril, no ha llegado y dicen que el paquete ya llegó. Deben de ser más cuidadosos con eso por qué son cosas importantes.

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