The UPS Store

Reviews

• KJ

  Kim Juliana

  Oct 1, 2026
  5.0
  Candy has always happy and ready to help anyone.
• KA

  Kacie Allen

  Sep 30, 2026
  5.0
  A visit to a local UPS store recently turned into a standout example of exceptional customer service, thanks to a supervisor named Sunny, who went well beyond the standard expectations of their role. The situation began when I arrived with a complex, time-sensitive request to print and prepare a large batch of custom envelopes for a high-stakes event. I was visibly stressed, having already struggled with design formatting and paper quality issues at other print shops that were unable to accommodate my specific requirements. Upon entering the store, the supervisor Sunny, immediately sensed the urgency and anxiety of the situation. Instead of simply pointing toward the self-service kiosks or reciting store policy, they took full ownership of the process. They stepped away from the counter to personally review my files, carefully assessing the resolution, color alignment, and paper stock needed for the envelopes. What followed was a masterclass in professional care: * Expert Guidance: The supervisor explained the nuances of the printing process for my specific design, showing me exactly how they would adjust the layout to ensure the graphics were crisp and perfectly centered on the envelopes. * Resourcefulness: When the initial paper choice didn't yield the premium finish I was looking for, they didn't just settle; they tested a few different high-quality stocks on the spot, even adjusting the printer settings to ensure the ink saturation was perfect. * Efficiency and Reassurance: Throughout the process, they maintained a calm, steady demeanor that instantly put me at ease. They provided clear, transparent information about the timeline and costs, ensuring I felt fully informed and confident in the final result. * Going the Extra Mile: Recognizing that I was on a tight deadline, the supervisor personally monitored the print run, catching minor alignment issues before they became a problem, and even stayed a few minutes past closing to ensure the final batch was neatly collated and packaged for transport. The experience was transformative. What started as a daunting, stressful chore became a seamless, reassuring process. The supervisor’s proactive approach, combined with their genuine empathy and technical expertise, turned a simple transaction into a memorable interaction. Their commitment to service not only ensured the successful printing of my project but also turned me into a loyal customer who will choose that specific location for all future printing needs.
• IM

  ifu musno

  Sep 22, 2026
  1.0
  Went there to drop off a package to be returned 2 days in a row was met with rudeness masked as politeness. Female with a tattoo on her throat counter person was sarcastic and snappy like just me being in there annoyed her. I should have learned not to come back there from the way she acted the day before. Today she let it all hang out even in front of other customers. There was no way to complain about her on the store website so ill do it here. Wish i could give 0 stars for hiring a person like that. I wish i knew what her problem was but unfortunately the best thing is to just never allow her to treat me like that again by going elsewhere
• AG

  Alyssa Gilbert

  Aug 30, 2026
  5.0
  OMG! I recently moved from Orange Park to Ocala. One of the few places I’ll miss is the store I used in OP because of the familial feeling of the staff at that store. Well, let me tell you … I have found that sense of family at the location on Maricamp! The hours are great, and my experience with the customer service has been PHENOMENAL during the multiple visits that I have already made. Today, I had the pleasure of working with JOSH. My experience was smooth and fast, and I feel like I’m in good hands. Thank you to the ENTIRE staff. Thank YOU, Josh, for being knowledgeable and taking care of business!
• MH

  Martha Hill

  Aug 25, 2026
  5.0
  Everybody, especially Josh, who helped me was truly Outstanding! He has the best and friendliest attitude, and when he had to ask the manager for something- she was great,too! It is so nice to have great customer service there- I wish all retail was so upbeat! They have won my business hands down.

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