The UPS Store

Reviews

• MR

  MIA R

  today
  1.0
  Why are you charging for Amazon returns for printing return labels..?? Amazon is already paying you to do so! Horrible owner! The UPS at my old neighborhood doesn’t charge for this service or charge for black and printing until after 3-4 pages.
• EE

  Ellie

  Sep 29, 2026
  1.0
  Charging to tape packages when you’re a shipping office is absurd. Will be filing a complaint with their corporate office Update to owners response. You are a shipping company. 2nd of all “low-cost” is relative.
• CM

  Christine Martin

  Sep 28, 2026
  5.0
  Lisa made my whole day helping me with notary and overnight shipping. This whole store rocks!
• AP

  Avigail Pereyra

  Sep 17, 2026
  5.0
  Lisa was absolutely AMAZING! She was so sweet, respectful, patient, and genuinely helpful from start to finish. You can tell she truly cares about helping people and making sure they have a good experience. Her kindness and positive attitude really stood out to me, and she went above and beyond to make everything easy and stressfree!! UPS is lucky to have someone like Lisa on their team! 💕 She deserves ALL the recognition because customer service like hers is rare!
• MS

  Maria Sampallo

  Sep 10, 2026
  1.0
  Customer Service Complaint – September 10, 2026 I would like to report the behavior of the two women who were working at the front desk around 5:00 p.m. today, September 10. Their behavior was extremely rude, disrespectful, and, in my experience, discriminatory. The way they treated me was completely inappropriate and unacceptable for employees who are working directly with customers and representing the store. I strongly believe that this type of behavior should not be tolerated, especially from employees working at the front desk and interacting with customers. I would appreciate it if management would review what happened and address this situation appropriately. Formal Customer Service Complaint – September 10, 2026 I would like to formally report the extremely rude and disrespectful behavior of the two women who were working at the front desk around 5:00 p.m. today, September 10, 2026. Both employees were extremely rude and, in my experience, discriminatory in the way they treated me. They attempted to charge me $3 for a very small, approximately one-inch piece of tape, without informing me beforehand that the tape had a charge. There were also no signs or notices anywhere indicating that customers would be charged for tape. What was even more concerning was the way the situation was handled compared with another customer who was standing nearby with several boxes completely obstructing the walkway and exit. Neither employee said anything to that customer or asked her to move the boxes. When I tried to walk through, I almost tripped and fell because the boxes were blocking the way. I ultimately had to move the boxes myself because neither employee did anything to address the obstruction. I found the entire experience extremely disrespectful and unacceptable. Customers should be treated fairly and respectfully, and employees working at the front desk should provide professional customer service without discriminatory treatment. I strongly believe management should review this incident and address the behavior of both employees. This is not the type of customer service that should be provided by employees representing your store.

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