The UPS Store

Reviews

• CW

  Coach Will

  May 4, 2026
  5.0
  I entered with specialized needs, and Melinda's superior product knowledge and rock solid customer service got the job done. And efficiently
• HG

  Holly Garmon

  Apr 24, 2026
  5.0
  Best UPS store in all of Cape Coral and fort myers. I’ll drive across town to return an Amazon package here. They are friendly, don’t charge you for tape if it is needed, and just make life a bit easier. Come check them out!
• LM

  Lyndsay M

  Apr 21, 2026
  1.0
  I paid to have a package sent out. They accidentally sent it to my return address. I went in with my package and receipt thinking it would be an easy fix. The would not resend it unless I paid again, would t give me a refund. No accountability for employee mistakes
• DB

  Diana Sue BURTON

  Apr 20, 2026
  5.0
  The customer service was excellent. He helped me pick up the correct packaging and advise me on dates and times for delivery service. He anticipated my needs and I appreciated that.
• KS

  Kevin Schaal

  Apr 11, 2026
  1.0
  I recently visited the The UPS Store to return packages for both Amazon and USPS, and the experience was extremely disappointing. The associate assisting me, Kelly Fitzgerald, immediately began explaining that her system “wasn’t working properly” and that she couldn’t process the returns. Rather than attempting to find a solution or offering an alternative, the situation escalated quickly. Her demeanor became increasingly frustrated and ultimately unprofessional, to the point where she appeared visibly enraged during what should have been a routine transaction. Thankfully, the manager stepped in to take over. In stark contrast, the manager handled the return efficiently, apologized for the situation, and even provided a discount for the inconvenience. While that effort was appreciated, it does not excuse the initial interaction. Returning packages—especially for major services like Amazon and USPS—should be a simple, routine process at a UPS location. Customers should not have to deal with hostility or a lack of problem-solving when something doesn’t go as planned. This experience fell well below expectations, and I would strongly encourage better training and customer service standards moving forward. A company with the reputation of UPS should hold its staff to a much higher standard than what was displayed here.

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