The UPS Store

Reviews

• AS

  Alexander Suarez

  1 day ago
  5.0
  I had a great experience today thanks to Jaime. Very friendly, attentive to every detail, and provided excellent customer service. The service I received today is exactly why I’ll choose this UPS location again. Thank you, Jaime!
• EJ

  Elia Johnson

  4 days ago
  5.0
  Jaime at this location was so helpful to me. I had spent the night before on the customer service line with the worst experience of my life. Nobody could help me. Nobody wanted to do anything for me and I spent well over a $100 shipping an item, but Jamie took care of it for me.
• YR

  Yoel Rubio

  Jul 28, 2026
  5.0
  I had an outstanding experience at UPS, and I couldn’t be more impressed with the level of customer service I received. I was dealing with a stressful situation after realizing my package had gone missing, but the UPS team immediately stepped in and treated my concern with professionalism, patience, and genuine care. The staff took the time to thoroughly investigate the issue, keeping me informed throughout the process and making every effort to locate my shipment. Their attention to detail and commitment to resolving the problem gave me confidence that my package was in good hands. What truly exceeded my expectations was that, after determining the best solution, they resent my package at no additional cost. They didn’t make the process complicated or burden me with extra fees—they simply focused on making things right. That level of customer care is rare and deserves recognition. Everyone I interacted with was courteous, knowledgeable, and eager to help. They turned what could have been a frustrating experience into a positive one, and I left feeling valued as a customer. UPS went above and beyond to ensure I was satisfied, and I am incredibly grateful for their dedication and exceptional service. I highly recommend UPS to anyone looking for a company that truly stands behind its customers.
• AV

  Anay Verde

  Jul 23, 2026
  1.0
  For the most part, I have received good customer service at this location, Store #4332. Unfortunately, one employee, Armani, consistently provides an entirely different experience. I frequent this location often, and every interaction I have had with him has been unpleasant. He is dismissive, rude, and unprofessional, and at times his behavior has come across as openly offensive. I have also witnessed him treat other customers in the same disrespectful manner, so this does not appear to be an isolated incident. Customer-facing employees should be able to communicate with the public respectfully and professionally. If someone is unwilling to do that, a customer service position may not be appropriate for them. I have had enough of this repeated behavior and will be escalating the matter directly. I cannot imagine that this is the level of service the franchise owner intends to represent at this location.
• JM

  Jacqueline Misch

  Jul 19, 2026
  1.0
  I came on Saturday morning (7/18/2026) to drop off a package for return. I arrived at 9:55 AM - store opens at 10 AM so I waited outside for them to open. Other customers began arriving as well. 10 AM rolled around, 10:05, 10:10.... finally at 10:15 AM i left. Store was still closed with no one inside. Additionally, last year I had a very concerning experience after shipping a package from this UPS Store. The day I mailed my item, I brought it in using my own box and asked if they had bubble wrap or any packing materials to better secure it. The associate told me they did not have any shipping supplies available, but he looked around the store and found some paper we could use to fill the empty space inside the box. The package was securely packed IN THE STORE and the associate printed and applied the shipping label while I was standing there. This was a BOSE product that we were sending back for repairs. Unfortunately, somewhere between the store and its destination, the original shipping label appears to have been removed or tampered with and attached to a completely different box. We received an email from BOSE months later with pictures of a completely different box and a "snow machine." This was NOT what we mailed out of this UPS location. I contacted UPS and an investigation was opened but no one ever reached out for remedy or an explanation. Based on their recommendation, I also reached out to the store management which never returned my multiple calls or messages left at the store. While I don't know exactly where the mix-up occurred, this was an incredibly stressful experience involving a valuable shipment where the item was clearly stolen. This experience left me feeling extremely uneasy with this location. While its the most convenient for me, I no longer trust them with valuables and do NOT recommend packing anything at the store where the employee can "see" what's being sent back.

Frequently Asked Questions About The UPS Store