Primo Brands Delivery

Reviews

• JR

  Jorge Richard

  3 days ago
  5.0
  The best!!
• KG

  Kristine Ganancial

  Apr 24, 2026
  1.0
  This is the worst water delivery. Don't be fooled by them because they also service Costco water delivery. I placed 2 orders for water delivery under 2 accounts (I was told I had to create a 2nd account due to it going to a different address). The first time, they shorted me bottles. The 2nd time they added 20 additional bottles to my order without my authorization. I tried to give them a second opportunity but they just simply do not know how to manage deliveries and orders. STEER CLEAR.
• CL

  Chris Long

  Jan 14, 2026
  1.0
  Terrible customer service and the app is worthless. Water shows up off schedule and the drivers do not follow the delivery instructions. It’s gotten worse since Ready Fresh was acquired by Primo Brands. Obviously, lots of cost cutting and merger issues that have made the company even worse than before.
• DA

  Dylan Alexander

  Dec 2, 2025
  1.0
  Delivery drivers will often not take all of the empty bottles - leaving 2-3 empty bottles at my door yet I get charged for a delivery fee. no problem... I'll just contact them. Their text support 98% of the time is just a robot that has no human intuition and can not address common inquiries. If you do happen to get a human on their text support, they often leave pre-maturely before ever reaching a solution. Ever since Primo acquired them, noticeable difference and not for the better.
• PP

  Paula Ruiz Palacios

  Mar 24, 2023
  5.0
  Augusto excellent service!!! Thanks for all!!!!!