The UPS Store

Reviews

• LC

  L C

  Aug 5, 2026
  5.0
  Quick in not trip to drop off prepaid package. Staff were quick and efficient.
• BK

  Becky Kelch

  Apr 25, 2026
  5.0
  Very nice and quick. Employees are very courteous and knowledgeable
• RR

  RalphFLA

  Dec 2, 2025
  4.0
  This UPS store is in a small shopping center on Highway 98. I often go here to mail packages. Shipping is not inexpensive. The advantage of the UPS store is that they will package an item in a box, if necessary, and send it on its way. They do this for a fee, of course, but it is often quick and easy so the customer is paying for the convenience. At Christmas, there is likely to be a line. I went to this store this week, early in the Christmas season, and was waited on right away. Those who wait too long will find a line and have to wait in that line. Or, they can go to the Post Office where there is often a longer line and the employees may not be as helpful or as friendly. Neither UPS or Post Office shipments are inexpensive anymore. The UPS store also rents mail boxes. I used this store for that purpose for a couple of years. It usually worked well and, if I was out of town, I could easily call and have the mail in the box shipped to me at my location. Unfortunately, I found that the Post Office sometimes did not reliably deliver mail here. Whether that was for inexplicable reasons or USPS did not like working with a competitor that rented boxes, I do not know. I canceled my box as a result of this and also after getting a notice that the USPS was now requiring indentification of various specific kinds to rent a box at a UPS store. Their scheme worked, if that is what it was, as I canceled the box after a couple of important pieces of mail did not arrive.
• BB

  B.

  May 2, 2018
  2.0
  When a customer is being difficult, it is still important to deliver friendly customer service without a snarky attitude, irrespective of who is right or wrong. That's just good business. I witnessed a situation that could have been handled better by employees and i was disappointed with the lack of understanding this basic principle when I visited this location. I respect UPS, having worked for them in the past and having had good customer service experiences in other locations. I know they can do better.

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