The UPS Store

Reviews

• RP

  Rachel Price

  4 days ago
  5.0
  I had such a great experience at this UPS Store thanks to Rylee. She was efficient, friendly, and incredibly helpful. You can tell she works hard and truly values customers. Highly recommend this location!
• JA

  Jay Alpha

  4 days ago
  5.0
  Great store and amazing staff now that there’s new management
• TH

  Todd Hansen

  May 10, 2026
  5.0
  I use this location frequently, mostly for Amazon returns. I’ve only experienced pleasant helpful staff that get me in and out quickly and efficiently. There are a lot of negative people in this world, take their opinions with a grain of salt, mine too if you’d like but these folks do a great job in a hectic very fast paced environment.
• DG

  Daniel Gutherman

  May 9, 2026
  5.0
  Stopped in to ship a USPS and a UPS Amazon return 5/9 at 1:40 pm. The staff was overly accommodating. I needed a hand truck for my Amazon return and they were able to let me use their's. All 3 of the staff were extremely polite. Keep up the positive aditudes. It sounds silly, but it's always good to walk into a business with a bad ass staff that is customer friendly. Thank you! How do we replicate this at other establishments?
• LA

  Liam Anderson

  Apr 8, 2026
  1.0
  I wanted to bring to the owner’s attention a concerning experience I had at this location regarding the manager, Rachel. Unfortunately, her behavior came across as unprofessional and inappropriate for a customer service environment. During my visit, she asked me, “Why do you have so many Amazon returns?” I found this question unnecessary and intrusive. I operate a business and frequently make purchases through Amazon; naturally, some items need to be returned when they don’t meet my clients’ needs. The volume of my returns is not relevant to the service being provided, and I expect a level of professionalism and discretion when handling my transactions. Customer interactions should remain respectful and focused on completing the service efficiently. Comments or questions that feel judgmental or unrelated to the transaction create an uncomfortable experience and reflect poorly on the business. I also want to note that the other two employees assisting customers at the time were friendly and professional, which made the contrast in behavior even more noticeable. Unfortunately, my interactions with Rachelle have consistently felt unpleasant, and it seems her approach may not align with the standards expected in a customer-facing role. Experiences like this make me reconsider where I choose to conduct my business. I value professionalism and respectful service, and I hope this feedback is taken seriously.

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