The UPS Store

Reviews

• AA

  Ana

  Jun 24, 2026
  1.0
  By far the worst UPS I’ve been to. Terrible, terrible service. I avoid coming here at all costs which is a problem. The ladies being hired here are trained incorrectly or simply just don’t want to do their job. They need to hire younger kids that actually want to work and learn customer service.
• SS

  Sigler Sigler

  Jun 22, 2026
  5.0
  I've been going to this UPS store since it opened in this shopping center, and they always treat me with kindness and respect. They are very responsible and knowledgeable in their work. I have no complaints about any of them; I'm speaking from my own experience. I was there today, and everything was fine. Thank you for maintaining such an excellent staff.
• NL

  Nestor Longarela

  Jun 22, 2026
  1.0
  Won’t pick up the phone
• DF

  DJ AJ Falcon

  Jun 1, 2026
  4.0
  I had a pretty good experience overall here. They were very busy but have many employees to handle the workload. I visited before 3PM and after me there was a long line formed all the way to the front door, but seemed to be moving quickly. Sileidy who attended me was kind, efficient, and professional. I can see how other reviews mention indifferent staff. Some of the other staff SEEMED that way. I could pick that vibe up. As a bilingual Wedding and Event DJ in Miami, South Florida, Key Largo, Islamorada, the Florida Keys, and Southwest Florida, I'm really in tune with good hospitality and service. Still, I'd recommend you visit, just maybe have patience if there's a line. It seems to move quickly.
• CM

  Christopher Martinez

  Jun 1, 2026
  1.0
  Terrible customer service. Halfway through helping me, the rep that was assisting me, an older woman said something to her coworker that I didn’t understand and started on another task. After a while of being ignored for a bit, at that point I didn’t know who was helping me so I said “excuse me” because she had given me her back. She didnt acknowledge my existence and I said excuse me again trying to get her attention and the other younger lady snapped at me in Spanish. Apparently at that point the other lady was helping me. After a while they gave me a receipt for returning the thing to Amazon. Guess it makes sense why I was the only customer there during peak hours. If I wanted to get mistreated like that I’d go to the DMV. At least they speak English.

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