The UPS Store

Reviews

• MV

  Mauricio Vigil

  1 day ago
  1.0
  Bad service, bad attitude, not willing to help and rejected a package with a ups generic label that companies issue with a standard weight, in this case the label said the weight of the box was 6 lbs. Packages never weigh what labels indicate and this package weighs almost 20 lbs. Then I went to the location in Biscyane and 68 Ave and they accepted it and I took a picture so you can see they are always accepted. I don’t know if it’s the lack of expertise or just the fact people sometimes are not willing to help which in this case makes no sense because companies will pay for what it weighs anyway. There is clearly a lack of common sense and make people waste time.
• OW

  Onajeh Warden

  Oct 8, 2026
  5.0
  I had a great experience with Alisha! The service was excellent, everyone was friendly and welcoming, and everything was handled professionally. You can tell they genuinely care about their customers and making sure they have a good experience with there packages. I would definitely recommend this place to anyone looking to ship and return there packages.
• MC

  Morena Cambre

  Sep 28, 2026
  5.0
  I wanted to take a moment to recognize Tania, the manager, for the amazing way she handled a very difficult situation with a customer while I was there. The customer was extremely rude and disrespectful toward her, yet Tania remained calm, professional, patient, and kind the entire time. She never raised her voice, responded rudely, or lost her composure, even when the situation absolutely could have been frustrating. I work in customer service myself, so I know how difficult it can be to maintain that level of professionalism when someone is treating you poorly. I was genuinely impressed by the way Tania handled everything. Places like UPS can get busy, especially with packages, returns, and customers who are in a hurry. Unfortunately, sometimes people expect everything to happen immediately simply because they are short on time, but that is never an excuse to disrespect the employees who are trying to help them. Tania handled the situation with so much patience and grace. Customer service needs more people like her. She deserves to be recognized for the way she represents her store and treats customers, even in difficult moments. We need more Tanias in this industry! ⭐️⭐️⭐️⭐️⭐️
• AS

  A. B. Brown Sr.

  Sep 28, 2026
  1.0
  I don’t think I’ll be returning to this location anytime soon. Every time I drop off a package, the same worker at the front desk provides me with unpleasant services. Today, she skipped past me to try and service someone else when I clearly arrived first. The guy who came in after me was even confused. I hope after today, the owner will go back and monitor the behavior of this employee. It was approximately 12:52 p.m. I hope the owner can hear how the conversation started and ended. Look at her actions as she approached the counter, skipping past me. I believe she may be the supervisor. I believe she did this because of our first encounter when she was very nasty and never said thank you while accepting my cash for product. She’s the largest and loudest lady in there with the nastiest attitude. She has a very unpleasant attitude. She doesn’t greet you with a welcome or thank you. As long as I know she still works there, I won’t support this UPS. It’s the closest to my home, however, I’ll willing to go the extra mile to avoid the rudeness and disrespect. She doesn’t even know me. But every time I visit when she’s there, she acts wired and talks nasty as if we know each other. I never asked her anything, while she try to offer up an explanation about why she skip me. The only thing I stated to her was, that I was here first. She the worst and shouldn’t dealing with customers.
• YO

  Yajaira Ocasio

  Sep 26, 2026
  1.0
  I had to run into this UPS location for what should have been a quick and easy Amazon drop-off around 9:40 on this 9/26 Saturday morning. The woman behind the counter took her sweet time with two gentlemen who were visiting from out of state. She talked, and talked, and talked for what felt like an eternity while customers were waiting. I’m not going to mention what she was discussing because I’m not trying to get anyone fired, but I will say the conversation was definitely inappropriate for the workplace. I attempted to make eye contact with her several times, hoping she would realize that I was clearly waiting and becoming frustrated. She did not seem to care. She then proceeded to pull up the address for The Dutch Pot on 441 on her phone and waited while one of the gentlemen took a picture of it. At that point, my anxiety had me wanting to throw myself out of a window!!! What should have been a simple Amazon drop-off turned into an unnecessarily long wait because an employee was more interested in having a personal conversation than assisting waiting customers. Buyer beware: customer service at this location seriously needs improvement.

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