The UPS Store

Reviews

• KP

  Karla Pumarino

  Aug 10, 2026
  1.0
  I’ve always be a client at this store; it’s always the same people there, and until now, I’d never had a single problem. I went to drop off a package for return with its return label attached; my package was scanned and accepted, they gave me the receipt, and I left feeling reassured. When I checked to see if my package had arrived, I was met with the unpleasant surprise that my package is listed as “label printed”—not received or anything. I went to the store, and Matias and the manager told me this had never happened to them before. They checked the tracking information and don’t know where the package is. They reviewed the security camera footage, and indeed, my package was delivered and received by them. They told me they’d find out what might have happened. I’ve been waiting for two weeks without a response after going there several times without getting a solution or any updates. I can’t file a claim on the website because the package is lost but doesn’t show as received. No one is taking responsibility—if it was scanned, they should have a copy, and if it’s on the security footage that they themselves saw, they should respond. It’s a shame that you have to trust them to deliver packages. This was a return, and because of their disorganization and poor management, I ended up at a loss without anyone taking responsibility.
• TG

  Tania Gomes

  Jul 6, 2026
  5.0
  very fast and friendly
• FB

  Francina Pimentel Butler

  Jun 1, 2026
  5.0
  This is my go to UPS Store for shipping and pick-ups. The staff is friendly and super efficient and never make you feel rushed even when you pull in 5 mins before closing! The drivers that service this location are also great! Highly recommend!
• SP

  Stefan Phipps

  Jun 1, 2026
  5.0
  Oscar at the 6538 Collins Ave location has been such an amazing help servicing me for the past 11 years…. He really & truly is always an amazing help every time I stop by.
• FC

  Fernando Castro

  May 30, 2026
  1.0
  Dear Business Owner, Please be aware that today I visited your establishment to request certified mail service. Initially, I was assisted by a gentleman with somewhat reddish hair; the interaction began pleasantly enough. He informed me that UPS was not the appropriate service for my needs and suggested I go to the USPS instead. He explained that they could only offer a tracking number, but—as it happened—they did not even have the necessary labels for that at the time. I explained to him that I was sending legal documents and that a mere tracking number would not suffice. It was at that point that this gentleman became annoyed by my follow-up question—asked solely to ensure I understood whether or not this service would be suitable "for the next time I might need it." His response was not delivered in words; rather, he perfectly conveyed—through expressions of sheer displeasure on his face—everything a customer dreads encountering in poor customer service. Customers enter a business with the expectation of receiving service commensurate with the cost of using a provider like UPS; yet, regrettably, the experience ends in the shouting and frustration inevitably sparked by such a poor attitude. This individual belongs behind the scenes—folding boxes or loading trucks—but he should never be entrusted with safeguarding the owner's investment or the public image of UPS. I promised you a review, and here it is.

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