The UPS Store

Reviews

• KL

  Keri-Anne L

  2 days ago
  5.0
  Great service! Paris was very patient and made sure our items were packaged carefully.
• GA

  griselda arcas

  Jun 14, 2026
  5.0
  Honestly this place is great. Went in to ship a few packages and the staff was super friendly and got me in and out fast. They helped me figure out the cheapest option too, which I appreciated.
• CG

  Cemal Gürlek

  Jun 9, 2026
  5.0
  Outstanding Customer Service at The UPS Store!I had an absolutely fantastic experience at this UPS Store location, all thanks to Kaithlan. From the moment I walked in, she was incredibly welcoming, professional, and efficient. I had a somewhat complicated printings , but Kaithlan handled it with total ease and expertise. She took the time to ensure everything was securely done. Her positive attitude and excellent multitasking skills turned what could have been a stressful errand into a completely seamless and pleasant visit. It is rare to find this level of dedicated customer service nowadays. Kaithlan is an absolute asset to this team, and I will definitely be returning to this location for all my future shipping & printing needs Highly recommended Thank you
• AW

  Anna Wilson

  Jun 7, 2026
  5.0
  I would like to give Recognition to Paris I visited your store a few days ago and this young lady greeted me with a warm smile the minute I entered the store! Ready to assist me the documents I was trying to have printed it was giving us a problem but she didn’t give up!! She figure out a system and made it happen I appreciate her willingness to give me A one assistants and having the patiences that was needed because some of us at this age may not be aware of how to use many computer technology but Paris was very knowledgeable that made me feel very comfortable I will continue to do my business at this store we need more people’s like this young lady….And the young lady that work with Paris whom am sorry I didn’t get her name but I can see her giving great customer services while I was being assisted!! Thanks you have my vote!! 😊
• SL

  Stone Love

  May 26, 2026
  2.0
  I have used this location for many years because I travel often, and having 24/7 access to my mailbox was extremely convenient. Under the previous ownership, the service was always timely, professional, and dependable. Unfortunately, since the change in ownership, the experience has noticeably declined. I understand transitions take time, and I tried to remain patient and understanding. However, the new ownership has not inspired confidence in their level of organization, customer service, or operational knowledge. There also appears to be constant staff turnover, which has affected the overall experience. The store is currently under remodeling, which could be a positive improvement, but at the moment it feels very disorganized and chaotic. Customers were informed that 24/7 mailbox access would be discontinued, but the access was locked earlier than the stated date. I arrived at 6:00 AM expecting to access my mailbox and found my keys no longer worked. When I returned later for clarification, the owner immediately became defensive and interrupted my concerns to explain her position regarding customer complaints about the new policy. After the conversation settled down, she did offer to personally assist with package retrieval after hours, which I appreciated as an effort to accommodate customers. However, shortly after that discussion, I arrived to pick up a delivered package and staff could not locate it. Employees were digging through boxes in a very disorganized manner, and there appeared to be no management present at the time. I was also told that removing 24/7 access was mandated by UPS Corporate. From my own research and inquiries, that does not appear to be accurate, as other UPS Store franchise locations continue to offer 24/7 access. It seems this may be an individual owner decision rather than a corporate requirement. Because of this change, I asked whether I could cancel my mailbox agreement and transfer to another location that better fits my needs, but I was told no. At this point, I simply expect honesty, communication, and organized service. I do plan to confirm the policy details with UPS Corporate and review my contractual options. I do want to recognize Melissa, who remained from the previous ownership. She has consistently been the most knowledgeable, professional, and helpful employee there. She has honestly been the stabilizing force during this transition. The City of Lauderhill deserves businesses that maintain strong customer service standards and professionalism. I truly hope this location improves because it was once an excellent place to do business.

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