Primo Brands Delivery

Reviews

• BM

  britt miller

  Oct 6, 2026
  1.0
  scam! sent to collections over a $14 fee they said they waived!
• DB

  Dan B

  Sep 7, 2026
  1.0
  • Customer service - 1/5 - Takes 3 days to get an email back. • Prices - 0/5 - Since Primo bought readyrefresh, the prices have doubled, and extra additional fee's were added. • Honesty - 0/5 - After canceling services, they claim i never put a deposit on the water jugs and refuse to give me a refund for the jugs. When I signed up for readyrefresh, a deposit for the jugs was required. A year or 2 later, Primo brands bought ready refresh and claim there was no deposit. I bought 10 jugs at a time, and they were close to $200 for delivery. When picking up 10 jugs from the store, it only cost me $79. Total rip off. I understand overhead, but thats a 100%-120% increase. I guess the owner wants to be a bagillionaire. The goal should be affordable for the client. Once its affordable, you get more clients and more business. Also, I wont forget the time i got a jugs of zephyrhills water that taste like sewer water and the only thing they did for me was replace the 1 water jug the following month. We were sick for days. Lucky I didn't sue.
• CC

  Camilla

  Jun 2, 2026
  1.0
  this company is horrible!!! and will scam you with so many fees because they never charge on the dates they say they will
• CM

  Cory McKee

  May 15, 2026
  1.0
  Horrible experience and customer service. I used them for years, and in the last year, everything’s gone to hell. Repeatedly tried to sneak in hidden fees, they cancelled auto renewal of subscriptions without warning. Prices are also out of control, and delivery schedule constantly changes last minute without warning or explanation. Cancelling took days, customer service actively tried to prevent me from doing it, creating a bunch of hurdles in doing so. They even admitted that it seems someone internally messed with my account, and basically said there was nothing they could do about it. I would stay away from them with a ten foot pole, and I’ll never use their services or subsidiaries again. Good riddance.
• DS

  Douglas Salway

  May 15, 2026
  1.0
  They have decent phone people for their customer service line, but they're always experiencing higher than normal call volumes, most likely do to the horrible delivery service they have. They're always late, they never deliver the amount they're supposed to, but when you call them to let them know, they always say that they delivered the right amount. Seriously the worst delivery service. If you are in need of water, you'd be better off just setting up a barrel and praying for rain.